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Hello all, I'm running into app crashes with one of our internal applications and one of the solutions our team thought up of was that HXLogger is the perpetrator. Thinking this, our idea is to try and disable HXLogger remotely, preferably using SOTI. I've tried several methods including scripts, profiles, and packages to no avail. HXLogger is turned on through Honeywell Enterprise Provisioner and I thought I turned it off there but that didn't work out either. We are running Android 12 on the Honeywell CT47's. Does anyone know how to disable HXLogger remotely or any place one can start?
Check out the latest episode of SOTI TV where I had the honor being a guest speaker. Topics include:• Choosing the right rugged devices & mobility tools• Reducing downtime with remote diagnostics & lifecycle management• Closing security gaps and vulnerabilities introduced by end usersCurious to know what the community thinks and if you'd like to counter or debate any of the points I made. https://youtu.be/h0DO6vADDDo
Hi guys, I am running into an issue here with the CK65 devices. I am trying to exit the lockdown and prompt the admin password and unable to do so. I have tried holding the back button (which works on our zebra tc8300 devices), the ^ gesture and a couple other gestures but have no luck. Only way which works is to remote connect to the device and enter admin mode via an option on there. I would prefer to have a reliable way of exiting the kiosk mode in the case of a lost internet connection where I would lose access to remote control. Appreciate any insight into this issue. Thanks!
Hi everyone, We are using SOTI MobiControl with Zebra devices for quite a while, now we are testing some Honeywell devices. After registration and pushing some apps and configs to the devices we end up with the following screen: Here are my 2 questions: How to disable the notification of the MobiControl Agent that is is running? On Zebra devices this is not showing by default. Is there a way to create a configuration with Honeywell Enterprise Provisioner or is there a way to do it out of the box with MobiControl? How to disable the silent notifications from the Android System (after pushing a certificate to the device)? On Zebra devices there is a way to do it with StageNow (https://techdocs.zebra.com/stagenow/5-13/csp/ui/#network-monitored-message-enabledisable). I dont want to disable notifications at all (for all or specific apps), just these two notifications. There is no information for the enduser, they will ask what that means and this is not helpful. Hopefully someone can point me into the right direction. Thanks in advance. Best regards Börge
Hi. I use Honewyell XT socket plugin so it is possible to view battery information like serial number in Xsight. I would like to add serialnumber as custom data in mobicontrol panel. Then I could create a signal rule that would e.g. display a message when a battery that shouldn't be there or is damaged is put into the device. Is there a way to use xSight data in Mobicontrol?
Hi, I have seen there was a potential solution for Zebra, https://discussions.soti.net/thread/soti-surf-disable-on-screen-keyboard-only. But is there a script for Honeywell devices? Android version 9 and above SOTI MobiControl version 15.5.2 and above Thanks in advance.
Hello Community, i try to enroll a Honeywell CT47 with Android 12 to our cloud environment via scanning barcode. WE run Soti 15.6 the enrollment via afw#mobicontrol work, but without systemapps. I try following code in different versions: { "android.app.extra.PROVISIONING_LOCALE":"en_IE", "android.app.extra.PROVISIONING_TIME_ZONE":"Europe/Amsterdam", "android.app.extra.PROVISIONING_WIFI_SSID":"sour wifi", "android.app.extra.PROVISIONING_WIFI_SECURITY_TYPE":"our security", "android.app.extra.PROVISIONING_WIFI_PASSWORD":"our password", "android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME":"net.soti.mobicontrol.androidwork/net.soti.mobicontrol.admin.DeviceAdminAdapter", "android.app.extra.PROVISIONING_DEVICE_ADMIN_SIGNATURE_CHECKSUM":"hn8mSNJMPcovWbnnWrb-uMpWZjNlNp-jyV_2A-Whumc\=", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION":" https://downloads.soti.net/apk/AEAgent/GoogleMobiControl-2024.1.1.1125", "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED": true, "android.app.extra.PROVISIONING_SKIP_ENCRYPTION": true, "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": { "enrollmentId":"MCQFZB25" } } I get the message that the enrolment failed i need to ask our IT administrator. The same enrollment ID is used under afw#mobicontrol we try without wifi settings; with differnt agents i cant find the reason why it failed Any idea? Thank you Günter
hi,how can i do this with mobicontrol?the devices are work managed by the way.thanks in advanced for the help
Hello! I am looking for a method of downgrading from Android 10 to Android 9.I have downloaded the HON660-P-88.00.22-(0214).zip (1.6GB) file from honeywell.Issue: When creating a file sync and attempting to upload the .zip it errors out.Created a package and when uploading the package into mobicontrol another error out. I think it might be caused due to size of file?The goal is to standardize our Honeywell endpoints to only run on Android 9. any insight is most welcomed!
As title says, I have SOTI setup in the US where it has been used with Android Enterprise fairly flawlessly using an enrollment ID. We have a sister site in Italy using the same enrollment ID, but the system admin there says it keeps kicking out the enrollment with this generic message: the application (SOTI APK) is installed but when I try to Enroll the profile using the ENROLLMENT ID, I receive back every time the same error message: “installation failed, try another time or contact the system administrator” Is there something obvious I'm missing where it works for one site, but not the other? Seems odd that two sites with the same network policies, but in different countries would cause the enrollment ID to stop. Also, even weirder was it USED to work about 3-4 months ago, but when tried recently it just kicks out. I'm sure there's probably a log file I need to check, but as a relatively new person to this site and brand new to SOTI completely, I wasn't sure where to look. Our SOTI is Version: 15.3.2.1072 and we are trying to enroll Honeywell/Intermec CK75 rugged scanners (Yes, I know it's technically deprecated and replaced by the CK65, but we have a bunch on hand and want to keep them working)
Hi all, I have been working with a Honeywell CT40 to iron out the configuration before we roll it out to our end users and the last thing I am struggling with is having the built-in SmartTE app use the device name for the WSID. I figure the best way to do with would be to write the SOTI %MCDEVICENAME% to the staylink.ini file where the app hosts this file. Is there any way to script this out? This realistically only needs to be done either when the device is configured or renamed
I am trying to configure Honeywell CP45 devices using .xml files on the devices themselves.Before enrolling the devices into SOTI MobiControl, the ezconfig service on the Honeywell devices would automatically read and apply the settings inside of the .xml files. Unfortunately it seems as though SOTI disables the ezconfig service. My question: Would anyone know how to re-enable the ezconfig service? Or perhaps another way to automatically trigger the reading & applying Short answer (thanks to @Rafael Schäfer): 1. Enable the ezconfig app using the following script: "enable_system_app com.honeywell.tools.ezconfig"2. Add the EZConfig app to the lockdown kiosk Thank you.
Hi, Can someone please explain the Honeywell contract model to me?We have a number of Honeywell CT60 and CT60XP devices.The CT60s are almost all still on Android 9 and I would like to update them to Android 11/12. The download page says that you need a contract to get the download. However, if I click on the Android 11 folder, for example, I can access the download without entering the contract. https://imgur.com/a/SbfDBxO At the same time, the Honeywell site ( https://sps.honeywell.com/us/en/support/blog/productivity/why-you-should-keep-ruggedized-android-devices-os-updated) says that updates are free. Here (https://support.honeywellaidc.com/s/article/How-to-access-Android-10-kernel-files-on-the), on the other hand, it says that you need a contract. Our units do not have this contract and are already 2-3 years old. Can I update them or not?Our dealer said that you have to sign an extra contract for just the Android software. But in the end, none of his customers are doing this because Honeywell can't control it. How are you dealing with this?Our central IT seems to want to buy 200 additional licences to be able to officially download the software. Cheers Maik
Hi all,At the moment I am working on our Honeywell CK65's where I am trying to use the mcsetup.ini file to envoke the enrollment URL after provisioning it with Honeywell Provisioner. Is there a way to get this working so that the device can be setup in a one step process ? We have transfered mcsetup.ini /sd/download using honeywell provisioner can we specify the enrollment in honeywell or in the mcsetup.ini we cannot use enrollment ID as our enviorment is fully isolated from the internet.Thanks in advance.
Hello dear Soti users, we have received information from the IT management that we should please make sure that we are using the latest Android updates. We are using different Honeywell CT60 and Honeywell CT60XP in one department.Here the highest version available is Android 11.We are using Android 9 and 10 devices set up as Work Managed Device. In your opinion, what is the best and most stress-free (for the user) procedure to distribute the update without a large downtime (at best on the weekend)? Can I go directly from Android 9 to 11? Do I need any middle steps? In my last test I had the update file copied to/sdcard/honeywell/autoinstall/filename.zipand then rebooted. This could be synchronized accordingly with a filesync or profile in advance and make a reboot on the weekend, for example, via a scheduled task. I have so far only 2 devices manually changed, but one of the wifi settings were lost afterwards. That would of course be problematic. Hope to hear your recommendation.
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