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Notifications on Honeywell devices

B
Börge
Cordes & Graefe KG

Hi everyone,

We are using SOTI MobiControl with Zebra devices for quite a while, now we are testing some Honeywell devices.

After registration and pushing some apps and configs to the devices we end up with the following screen:

Here are my 2 questions:

How to disable the notification of the MobiControl Agent that is is running?

On Zebra devices this is not showing by default. Is there a way to create a configuration with Honeywell Enterprise Provisioner or is there a way to do it out of the box with MobiControl?

How to disable the silent notifications from the Android System (after pushing a certificate to the device)?

On Zebra devices there is a way to do it with StageNow (https://techdocs.zebra.com/stagenow/5-13/csp/ui/#network-monitored-message-enabledisable).

I dont want to disable notifications at all (for all or specific apps), just these two notifications. There is no information for the enduser, they will ask what that means and this is not helpful.

Hopefully someone can point me into the right direction.

Thanks in advance.

Best regards

Börge

silent notifications honeywell
10 months ago
Android
ANSWERS
MB
Marcus Breitenthaler
10 months ago

Hi Börge,

with MobiControl Release 2024 you can push the Settings with the "Honeywell UEMConnect" directly to the Device when you configure a Profile.

Depends if you use the Device in a Kiosk Mode you can configure also the notifications or system informations on the device.

Also over the UEM App you can psuh the Configuration down to the devices.

or might in the Profile -> Securety -> Feature Control is an option  "Allow Sensitive Notifications" might solve your problem?

What firmware are you using for the Honeywell devices?

MD
Matt Dermody Diamond Contributor
10 months ago

You can also block notifications for specific Package Names/ Bundle IDs with the "Disable Notifications For Packages" through UEMConnect.

B
Börge
10 months ago

I think blocking the complete Bundle ID is a bit to much.

 It is the notification of the agent that it is running (in the background) which gives the enduser no information. Even if the user tries to access the MobiControl Agent it is not possible due to Lockdown.

B
Börge
10 months ago

Thank you Marcus for leading me in the right direction. I managed to disable the notifications on the lockscreen.

SOTILockscreen

Regarding the firmware:

At the moment I have a ScanPal EDA52 which is running A11 (218.01.17.0261) at the moment.I think I will give it a try and update to Android 13 (222.01.01.0147 is avalable at Honeywell Software Listing | S&PS)

The other device is a ScanPal EDA56 which is running A12 (A12.11.12.0148). There should also be an update available as I have difficulties to get it registered into MobiControl. (while setting the device owner it shows an error and is doing an enterprise reset.)

N
NMMOD@SOTI
10 months ago

Hi Borge,

Thanks for posting on SOTI Pulse, Thanks Marcus and Matt for responding to the post, your expertise and willingness to help are greatly appreciated!

Have the suggestions provided by Marcus and Matt resolved your query?

If not, or if you have any further questions or concerns, please feel free to reach out. We're here to help and support you.

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