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How to exit lockdown/kiosk on Honeywell CK65

Solved
LG
Luke G

Hi guys, 

I am running into an issue here with the CK65 devices. I am trying to exit the lockdown and prompt the admin password and unable to do so. I have tried holding the back button (which works on our zebra tc8300 devices), the ^ gesture and a couple other gestures but have no luck. Only way which works is to remote connect to the device and enter admin mode via an option on there. I would prefer to have a reliable way of exiting the kiosk mode in the case of a lost internet connection where I would lose access to remote control.

Appreciate any insight into this issue. 

Thanks!

honeywell ck65
9 months ago
SOTI MobiControl
ANSWERS
LG
Luke G
9 months ago

SOLUTION FOUND: CK65 Device built-in keyboard's "Esc" button (holding down) prmopts the administrator popup. The on-screen back button should be ignored in this case.

Solution
RC
Raymond Chan Diamond Contributor
9 months ago

Just in case it is not possible to use the ESC key for different firmware/agent versions, it should be noted that it is always possible to explicitly add an extra kiosk/lockown item to use script to prompt for device administrator password.

ST
Szabolcs Torok
9 months ago

Hi Raymond

Can you please provide an example for that? I think it would be useful for future readers of this thread. 

RS
Rafael Schäfer
9 months ago

You can just add an intent item with following "url": 

#Intent;action=net.soti.mobicontrol.admin.PASSWORD_DIALOG;component=net.soti.mobicontrol.androidwork/net.soti.mobicontrol.ui.AdminModeDialogActivity;i.dialog_type=1;end

A
ABMOD@SOTI
9 months ago

Hi Luke,

Thanks for posting on SOTI Pulse. Thanks, Rafael and Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!

We are glad your query is answered.

Kind Regards,

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