Impossible to exit from Kiosk mode

Good evening,

I'm looking for a way to exit kiosk mode. I tried everything: 

- kept pressing the back button: nothing happens;

- swipe up from the bottom part of the display: nothing happens.

Are there any other methods?

The issue is that I can't connect to the devices because of some WiFi issues, so I can't send any scripts from SOTI console. It is also impossible to expand the Android top bar, since it is blocked by SOTI profile.

If there are no solution, I need to factory default the devices and I'd like to avoid that.

The devices are:

 - Zebra WT6000 with Android Classic;

- Zebra WT6300 with Android Enterprise - Work Managed Device

The app in kiosk mode is Velocity.

Thank you, best regards.

3 years ago
SOTI MobiControl
ANSWERS