Lockdown - access admin menu doesn't work

MM
Miguel Machado
CodeOne - MSP

Hi,

Today I enrolled 3 new devices in my SOTI instance - Honeywell CK65 with Android 13, Agent Version 15.1.5.1049

I have configured a lockdown on all of my devices (around 5000).

On these three devices (which are the only ones with this combination of model and OS version) I cannot access the admin menu by long-pressing the back button. 

I made a long-press, but nothing happened.

Do you have any suggestions on how to fix this?

a year ago
SOTI MobiControl
ANSWERS