Devices Offline After Upgrading SOTI MobiControl to 2025.0.2

After upgrading a SOTI MobiControl server from version 14.x to 2025.0.2, managed devices are appearing offline and disconnecting during check-in. Investigation reveals that the Android Enterprise (AE) binding is missing or not set on the affected devices. 

This issue occurs in SOTI MobiControl environments where:

• The SOTI MobiControl server has been upgraded from version 14.2 (possibly 14.x) to 2025.0.2.

• Devices are managed via Android Enterprise.

• Devices show as offline in the SOTI MobiControl console.

• Devices disconnect during check-in.

• Deployment Server logs contain the following error:

• The INSERT statement conflicted with the FOREIGN KEY constraint "FK_AWDevice_AndroidEnterpriseId"'.

• The AE binding appears to be missing on affected devices.

This issue is caused by a conflict related to the Android Enterprise (AE) Binding during the upgrade process from MobiControl 14.2 to 2025.0.2. 

To resolve this issue, upgrade your SOTI MobiControl server to version 2025.1.0 or newer.