SOTI XSight 20204.0.0: Mobicontrol Account Check Failure
Summary
Related SOTI ONE Platform Products
Issue Description
When Installing SOTI XSight 2024.0.0, you get an error message after inputting SOTI MobiControl user credentials. This error prevents the installation process from continuing.
Environment
This issue can arise in any cloud or on-premise environment where SOTI XSight 2024 installer is being run.
Symptoms
During the installation of SOTI XSight 2024.0.0, when you’re prompted to enter the SOTI MobiControl user credentials (also known as the SOTI XSight service user) and you click Next, you may encounter this error message: “Failed to check MobiControl account: data error”. This error blocks the installation process.
Cause
The root cause is incorrect SOTI XSight service user credentials entered in the installer when prompted. The SOTI XSight 2024.0.0 installer validates the user credentials before proceeding.
Issue Resolution
To resolve this issue, enter the correct SOTI XSight service user credentials when prompted by the installer.
If the issue persists, or if the SOTI XSight service user credentials are forgotten, refer to this article for Service User reset steps.
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