Retrieving Printer Logs for Honeywell Printers with MQTT PA Support

In certain situations, Honeywell printers enrolled with SOTI Connect may require in-depth log analysis for troubleshooting. These logs are stored locally on the printer and can be accessed through Honeywell PrintSet or FTP tools for review and diagnostics.

• Honeywell Printers supporting MQTT Protocol Adapter (PA)
• SOTI Connect version 2025.0.2 or higher
• Honeywell PrintSet 6 tool installed on a workstation
• FileZilla FTP client installed on a workstation
• Printer and laptop running FileZilla must be on the same network
• Printer must be accessible via network (IP address required)

1. Connect the Honeywell Printer to PrintSet

Use the Honeywell PrintSet 6 Setup Guide to install and add printers.

2. Check the Printer's IP Address

in PrintSet, navigate to: Printer → Config → Wireless → Network → IPv4 

• Note the printer's IP address.
• If the printer does not have an IP address, configure the wireless settings. Refer to the Honeywell PrintSet documentation for instructions on setting up wireless connections.

3. Access the Printer's Web GUI

Open a browser and navigate to: https://<Printer_IP>

Default credentials:

Username: itadmin

Password: pass

Note: If the default credentials do not work, please contact Honeywell or your reseller for the correct login details.

4. Enable FTP Service on the Printer

Log into the Web GUI and enable FTP under the FTP settings section.

5. Install FileZilla on Your Workstation

Download and install FileZilla client from: https://filezilla-project.org/.

6. Reproduce the Issue on the Printer

Reproduce the issue on the printer to ensure the latest events are captured in the logs with timestamps.

7. Connect to the Printer Using FileZilla

Launch FileZilla and enter the following connection details:

Host: <Printer_IP>

Username: itadmin

Password: pass

8. Download the Logs

• Once connected, navigate to the following directory: /home/itadmin/logs
• Download the file named messages, which contains the printer’s log file.

Note:

• Credentials may vary. If the default credentials do not work, please confirm with Honeywell or your printer provider.

• Ensure FTP is enabled on the printer before attempting to connect with FileZilla.

• Always store logs securely before sharing them with support teams.