SOTI XSight Agent Not Running on Device Impacting Data Collection

Some devices are missing data on the Operational Intelligence dashboard. After examining one of the affected devices, it was found that the SOTI XSight agent was not running.

This issue can be found on any version of the SOTI XSight agent.

Data is missing for some devices inside the Operational Intelligence dashboards.

The devices are not running the SOTI XSight agent. This is evident by the X icon missing on the status bar:

The SOTI XSight agent may fail to launch upon installation due to manual termination by the end user or battery optimization settings preventing its activity.

You have three options to initiate the SOTI XSight agent:

1. The most effective way to start the SOTI XSight agent without disrupting the end user is to send the following intent script as a legacy script via SOTI MobiControl:  

sendintent -b "intent://net.soti.xsight#Intent;action=start;component=net.soti.xsight/.receivers.ServiceCommandReceiver;end" 

2. Another option is to use the following script. Note that this will cause the SOTI XSight agent to run in the foreground which may be disruptive to the end user:

start net.soti.xsight

3. The last option is to manually open the SOTI XSight agent. The icon displays in the status bar once the agent is running:

If the SOTI XSight agent fails to start or doesn’t remain active for an extended period, check to see if battery optimization or doze mode is affecting functionality.