No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Hi everyone, we have a problem with the lockdown mode: Outgoing calls are enabled in the features, and I add an icon by 'Launch://com.samsung.android.dialer' like with other apps... The app opens, and I can dial the phone number, but when calling it does nothing... Device: SAMSUNG XCover 4s (Android 10) with Android Enterprise - managed device modeMobiControl v15.1.3.1021 In Android Plus mode (with Android 9 version and the same device) it works OK. Thanks!
Is there any way to remotely uninstall an app from a managed iPhone and then trigger a reinstall?
When sending files from the device via Bluetooth SOTI blocks the select device screen, is there a way this feature can be enabled? Thank you
Good Day, On our VC80x Zebra devices the velocity browser is automatically uninstalled, At first I thought this happened as I hanged the application from Mandatory to Suggested in the App Catalogue as all my devices was affected, Then I removed the catalogue completely and assigned the application via a SOTI Profile, but still it gets removed randomly from some devices and this is totally random and may happen to 1 or 2 devices then for 5 hours nothing and then all of a sudden a few devices again. I get this error in SOTI: Error message received from device (Package [com.wavelink.velocity] does not contain default activity) when the app gets uninstalled, The fix is to force the package to be installed again I am lost and have no idea what else to do, I removed all my configs from the devices and just left the Application Profile & Package.
Hello, Im getting an error message "Access denied" when im trying to push the deviceconfig xml file under "/storage/IPSM/honeywell/persist" . How to grant access to this folder please . Best regards.
I'm trying to install the Microsoft Edge app on my devices with some settings in the managed app config part. But no matter how I format the below in the different fields it does not work. The default search engine is still Bing and the bookmarks are not there. What could be wrong?? Default search provider name: Google Default search provider keyword: google.com Default search provider search URL: {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:searchClient}{google:sourceId}ie={inputEncoding} Default search provider suggest URL: {google:baseURL}complete/search?output=chrome&q={searchTerms} Managed Bookmarks: [ { "toplevel_name": "Company Name" }, { "url": "SiteURL", "name": "URLName" }, { "url": "bing.com", "name": "Bing" }, { "name": "Microsoft Edge links", "children": [ { "url": "www.microsoftedgeinsider.com", "name": "Microsoft Edge Insiders" }, { "url": "www.microsoft.com/windows/microsoft-edge", "name": "Microsoft Edge" } ] } ]
There is an application which developer does not provide updated apk to us and even not publish it on Google Player. This app updates itself by download a new apk where the end user click on notify to install. Up to Android 8 it has worked fine, because we could set allowance to install from unknown source to all apk. The current Android request permission individually and all the time it is reinstalled, it looses its "unknown sources" permission. The devices are Android A10S running enterprise agent 14.4.4.1051 on a lock/kiosk screen. I have tried to work around by grant permission using afw commands as: enable_system_app app name afw_set_permission_grant_state app_name android.permission.REQUEST_INSTALL_PACKAGES allowafw_set_permission_grant_state app_name android.permission.INSTALL_PACKAGES allow afw_set_permission_grant_state app_name android.permission.RESTART_PACKAGES allow Unfortunately, this scripts does grant the required permission. As the app open shortly the screen for granting permission and kiosk locks it back, I have tried to include the setting screen in the kiosk. I run identify command to grab the intent, but it looks as missing the fragment to properly open it. com.android.settings/.SubSettings I have seen some posts that uses such kind of solution I have tried, but added by the fragment as com.android.settings/.Settings$OverlaySettingsActivity Is there a list of fragments as including OverlaySettingsActivity which we may look to each one is the fragmented responsible for Unknown Sources ?
Dear Community! Please help me. I'd like to enroll a Zebra MC3300, but "Enrollment failed". Parameters: Android 8.1 - Build number: 02-32-04-.00-OG-U001-STD SOTI Android Enterprise Agent: GoogleMobiControl1444_1051 VERY IMPORTANT: the Remote Control feature is necessary!!! I have no idea how can I manage the correct enrollment, earlier I had some success enrollment with this MC3300 device but only with Work Profile, only Remote View feature. Thanks in advance. Regards: SN
Hello, has anyone problems with FileSync Rules after Upgrading to MC 15.3 ? I have already in two installations the issue that the AE Agent goes immediately offline if there is a filesync rule targeting the device. The FileSync Rule was already existing and working in MC 15.2.4 (transfering OSUpdates to Zebra Android Devices) Agent Versions tested: 14.4.3 and 14.4.4Devices: Zebra WT6000 (Android 7.1) and Zebra MC33 (Android 8.1) Devices connects with Server and immediatly closes the connection, and this is all couple of seconds. As soon as the FileSync Rule is disabled, the device agent connects and stays connected. greetingsMartin
Hey Guys, Can someone tell me the script to downgrade a MC93 from Android 10 to Android 8.1. The .zip files is already placed on the device. I need it for every Zebra device which is usable with Android 8.1 and Android 10. Thanks for your help! Looking forward to some answers :)
I do not believe there is a way at this time but I would like to see if we would be able to customize some of the settings when it comes to sending messages via SOTI. I have seen issues with a back log of device messages when the users are sending messages to devices as they are always using the "Until user presses OK" option. I would like to restrict some of those choices without loosing the ability to send messages. Additionally If I could restrict the "Queue message for delivery to offline devices" While I understand that this is solely user driven it would be a great help.
Hello, Our set up - Mobicontrol Enterprise, Agent Version: 14.4.4.1051, on Android OS for Galaxy A10e, A11, and A21. Issue: Display Timesout randomly. At the time of the screen display going unresponsive and goes black, mobicontrol's logs report device disconnected and then return connection once unlocked. Please note the phone locks when the screen times out during use of SOTI Surf, Email (Outlook), or any application. I've worked with the SOTI support team on this error since May. I have not found a resolution to this issue and it has affected every phone in production.Some fixes attempted: Go to group details - connection settings - set to max retry connection to 3600 s. Go to Authentication profile - select authetication policy - select user password policy - select maximum screen timeout to 99 Minutes Adjust mobicontrol settings manager to never. We've tried implementing all of these fixes in our current server and non of them have been reported as a working solution since the timeout error continues to occur. Please help as soon as possible. This is negatively affecting our employees. Thank you, Zahra
Hello all, I have the following scenario with a customer. He is using a MobiControl on premise installation, version 15.1.1, in his internal network. Currently every MC part is installed on one main server (Deployment Server, Management Server, SQL DB). He wants to add a second Deployment Server in his DMZ to make the SOTI MC environment externally available. I installed and configured a lot of SOTI MC servers in the past but never added a second Deployment Server to an existing one. The question is, are there any things to keep in mind while installing a second Deployment Server? I am aware of opening ports between the main server and the second server and installing the Deployment Server with the SOTI MC 15.1.1 installation setup on the second server (only with the Deployment Server checked in the setup). Thank you in advance for your answer!
I am attempting to configure SOTI to issue certificates to be utilized during 802.1x authentication. I am unable to create a certificate template within SOTI which would be a requirement to issue these certificates from our internal CA server via SCEP. I found a guide located at this url: https://www.soti.net/mc/help/v15.1/en/console/system/certificates/add.html , however this seems outdated as there is no "Certificate Authorities" section with a wrench next to it at the stated screen. Is there an updated guide to configure MobiControl cloud for this purpose?
There are several events on DS that reports the device to switch into user mode, without a previous switch to admin mode. Most of them looks as being reported early in the morning (probably on devices turning on) Is there a way to end user switch to admin mode and prevent to dispatch events or erase them before being sent to DS ?
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
