No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Hi everyone, Recently i tried to send script via Package to desktop/laptop running on Wins 10 Pro (Enroll to SOTI with Windows Modern Agent). One script I try to send is Turnoff firewall script. The script will running only if run it as administrator. How to do that with SOTI? if i send the script through package, the script just only show up at the device but the user need to right click on it and run it as admin to execute the script. Hope someone can give an insight. Thanks & regards, Randy
Hi, is there any way to send an email to a variable attribute which is assigned to a device ? The E-Mail address for each device is written in a custom attribute. For example: Or is it only possible with a fixed mail address like user@mailserver.com Regards, Benjamin
Hi, It is possible to gather the Location from an Android Enterprise enrolled device that is always in Lockdown? Agent Version: 14.2.0.1069 Supported APIs: SamsungMdmV57, Samsung RC v1, Samsung KNOX v3.3, Work Managed Device SOTI Version: 15.0.0.6019
The device 's log shows error as below HTTP UNKNOWN HOST EXCEPTION Please help me to fix this error I also provide my SOTI information as below : Current version: 14.4.0.4857 On premises server
Hello, We are currently using a mixture of Telecom Expense Management (TEM) and a simple HTML lockdown we've developed internally. The issue we are currently facing is since we have such various devices in our possession, developing a lockdown and system to issue it is challenging. We currently only have one lockdown profile and this has some issues with some models. We've discovered today that some of our devices have different application names for the dialer. One uses "com.samsung.android.dialer" and the others seem to use "com.samsung.android.contacts/com.android.dialer.DialtactsActivity" from my testing. Is it possible to include two package names in the lockdown but only show the one installed on the device? I'm not entirely against having another profile, but I feel like it might be more work in the future if we ever need to modify these profiles later on. Another issue that we've encountered is that the user cannot modify settings on the device. I believe in the past they were able to modify the device settings unless we checked the "disable settings changes" under the status bar in the lockdown menu. I could technically install the SOTI settings application, and will likely do so, but it does not have the ability to adjust the hotspot on the device and some of our users need access to modify the hotspot settings. MobiControl Version: 14.4.8.1043 Agent version: 14.1.8.1111 Models: S7, S8, S8+, S9, S9+, Note8, Note9, Note10, A50 (some models are AT&T firmware and some unlocked) OS: 7.11, 8.0, 8.1, 9.0, and 10. DA+ 95% majority, only about 10-11 devices enrolled with AE.
I wanted to see if there was a way to disable the drag refresh option for SOTI surf. We are currently using the browser as this is easy to configure site restrictions but the functionality has been an issue for some folks and we wanted to look into any other means of customization. Additionally is there any plans on other color options?
We have multiple Android devices, in KIOSK mode, each which we can enable/disable from the MobiControl panel using the _adminmode on/off This requires that the android device have access to the internet.My question then goes on, would it be possible that, through our on android app, that we could enable/disable the KIOSK mode? Lets say we have a simple app with Admin On/Off, using the slider, it would invoke the MobiControl app, telling it to enable or disable KIOSK mode, just as the MobiControl site, sending scripts to the device.Thanks in advance.
Hello, as it says in the description I have issues connecting iOS devices and WindowsMobile devices at the same time to the deployment server. Specifications: MobiControl Version: 14.4.4.1045 (on-premise) iOS Version: 13.4.1 Devices: iPhone Xr WindowsMobile Version: 5.0 / 6.5 Devices: MC9090 / MC9190 Root Certificate: SHA256 (MobiControl Root CA) I already figured out that the devices running WindowsMobile were only able to connect to the deployment server, when generating a SHA-1 MobiControl Root CA and binding it on "Deployment Server" and "MobiControl Client Certificate Root CA". Unfortunately the devices running iOS cannot connect to the deployment server on this conditions. Does someone have any suggestions connecting both iOS and WindowsMobile devices. I can provide more Information if needed.
After our Android 9 devices have updated to Android 10 they no longer can connect to the mobicontrol server. The user receive a SSL Handshake failed error message. I have tried updating the self-signed root certificate from SHA-1 to SHA-256 but they still will not connect. Is there any way to resolve this? Thanks.
Before I describe the issue I'm seeing, I'll mention that this doesn't feel like a problem within Soti but instead a problem with the information being returned to the iPad from Apple's Device Enrolment Program. I am attempting to use Apple Configurator 2 to enrol an iPad into our self-hosted Soti instance via the Device Enrolment Program. I was able to configure this correctly earlier this year but am now seeing a problem when the device attempts to be managed by the MDM. Our server configuration is hosted in our data center and looks like: one management server (MS) that is internal access only two deployment servers (DS1, DS2) that are public-facing; DS1 and DS2 are placeholders for the real FQDNs I've completed the configuration in MS: set up APNS set up Apple Device Enrolment Program set up Add Devices rule for iOS devices I've completed the configuration in Apple Configurator 2: Organization Server using URL of https://DS1 for URL trust certificate automatically set up for MobiControl Root CA manually added certificates for DigiCert Global Root G2 and GeoTrust TLS RSA CA C1 When I prepare the device, I use the following values: prepare with Manual Configuration Add to Device Enrollment Program Supervise devices (checked and greyed out) Allow devices to pair with other computers Enable Shared iPad the server that I configured earlier the organization that I configured earlier the defaults for Setup Assistant (MDM will control later) a valid WiFi profile There is no problem with the preparation of the device. It appears in Apple Business Manager and I can assign it to our Soti server. In Soti, I can sync the DEP devices and the device is properly assigned to my Add Devices rule. However, I am running into a problem when I complete setup on the devices. After sending a WiFi profile to the device, I can select language and country and the device then correctly shows the Remote Management screen. When I proceed with the enrolment, I see an error on the device indicating that the action was 'cancelled'. When I look in Console to see activity on the device, I see two things that look incorrect: the SSL negotiation fails with the message "Handle challenge, trust evaluation failed: “DigiCert Global Root G2” certificate is not trusted" the logged URL points to DS2 instead of DS1 from my server profile. the URL looks like https://DS2/mc/dep/none/enroll I had recently set up a server in Apple Configurator 2 for DS2 and did not include the trust certificates in its configuration. This makes me wonder if something in the Apple infrastructure is caching the incorrect information and sending it to the device during its setup. Of interest, I have set up a trial account with SimpleMDM and have been able to successfully enrol the device there. I have also done the following to try to correct this problem: removed all profiles and uninstalled/reinstalled Apple Configurator 2 removed the MDM server from Apple Business Manager and recreated it updated the Apple Device Enrolment Program information in Soti deleted and created a new Add Devices rule in Soti attempted to enrol a second device used the complete enrolment URL in the server configuration - e.g. https://DS1/Enrol/223 Any ideas about why my Soti enrolment is failing?
Hello, As the NTLMv1 protocol is no longer used, I would like to know which authentication protocol is used for the LDAP connection on MobiControl 14.4.7.1053 ? Thank you in advance Best regards,
https://share.getcloudapp.com/2NuXvkZD Is there a support for Okta federated accounts with iOS BYOD (user enrollment) add device rules? It appears a single option with MS Azure directory.
Which SKU should we use to purchase SOTI Prof Services to integrate SOTI MobiControl with Okta?
Are there any Agents available for Vocollect voice units? We have all our RFs from multiple vendors loaded in SOTI, and would like to get our A730 voice devices visible in SOTI as well to have a single source of information of all our client hardware out on the warehouse floor. I have asked Honeywell about this a few times but have never received a response. If a device-specific Agent does not exist, is there a generic Windows CE 7 Agent that can be installed on these units? Our server is currently version 13.4.0.4339, but I believe discussions have started on planning our upgrade to version 14.
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
