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I have a 14.2.2 MobiControl Cloud instance that was working fine with Remote Control until the trial of SOTI Assist was activated. Now every time an attempt is made to Remote Control a device this error comes up. Has anybody seen this? Since it's a cloud instance I am likely at the mercy of SOTI support to get this resolved if it requires managing anything at the server level but I'd still like to get an idea of what is going wrong.
hi everyone, i have a kiosk that works great on 8'' tablets. i am testing it on a samsung galaxy s7 but the kiosk seems large and you have to scroll to sides to see everything. is there an easy way to format it to fit the 5.1 screen? thanks in advance
I've cloned our companies existing profile for iPhones, as a test group. I've added 9 users to this group. All devices have received and installed the test profile, but 1 user is not able to do one of the functions specified in authentication. User has an iPhone 7 (12.1.4) and is unable to specify and easy password. On my phone i created a simple password, was advised that it could easily be guessed but selected "user anyways". My colleague who is on the same profile, confirmed it has been installed, cannot specify a simple password. When he does he gets the message that the password can easily be guessed but only gets the option to "change password", use anyways is not an option. We have force restarted the phone. Still will not apply that one setting Everything else appears to be correct. Any ideas?
I am trying to build a kiosk lockdown for a customer.ive not much experience in using this and wondered if there are any templates other than the default ones in could download?
hi everyone, i configured soti surf and everything seems right. but for some reason the app will not launch. it seems to be stuck on the red Soti Surf logo screen. it will never load/launch the browser. could there be something wrong with my android for work profile? soti surf works well on Android plus enrolled devices. Soti Surf version 14.2.0.119 Thanks in advance for your help!
Greetings. We want to enroll some Android Enterprise devices. We have a firewall that does not allow communications to download the required google components. Can you tell us what rules to create in our firewall?
Hi all, there seems to be a problem with RC (plugin downloaded from soti.net) and TC20 latest AE agent (13.6.0.1662). When AE agent is updated to the latest version, then a reboot of device the remote control stop working, in details: RC stay in "waiting screen". It does not matter the version of Android (Nougat or Oreo), the problem it's with the AE agent. In a Zebra TC51, same plugin, same agent version, same enrolment type works fine. Has anyone had the same problem? Thank you, Filippo
hey guys, when i enroll my samsung tablet with enterprise, alot of the apps get uninstalled. we need apps like camera, gallery, calendar and calculator on the kiosk. is there a way to correct this? i am sure i am missing a step.
I'm noticing that a number of devices are starting to enroll as duplicates in a new environment that I'm managing. Has anybody encountered anything like this? Server: 14.2.2.1170 Agent: 13.6.0.1567 Management: Android Enterprise - Device Owner Enrollment Method: StageNow - Agent Install + mcsetup.ini + MX based I take it that it might have something to do with my Enrollment method but I'm not sure how to prevent it or remedy it now.
We have a number of XCover4's and Active2 Tablets which the user accepted an update to the operating system which crashed the device. We've had the devices re-flashed by Samsung Support Centre, however after downloading Mobicontrol and trying to open it to configure it the device crashes. I have a call open to the helpdesk was wondering if anyone else had experienced the same issue and we are wondering if it is an Android/Mobicontrol version conflict of some description.
How can I force all devices to use High Availability for GPS?
Is it possible to pull Integrated Circuit Card Identifier information from reporting. There are no current options to pull this information from any report that I can see. I would like to report on Sim card numbers.
android plus or Android Enterprise which is better ?? and how to enroll in Android Enterprise mode .
Hello all, I have a mobicontrol server on version : 13.3.0.3454 Our device is zebra tc75x with agent on version : 13.6 build 1476 Some device are in android 6.0 and 7.0 Devices are enrolled by android+ I've find on google this link: https://www.soti.net/mc/help/v10/en/Content/Web/Devices/Android/Device-Configuration-Application-Control.htm In this link , it's possible to disable access to device setting with application control. I would like to do the SAME thing but I can't find it on my server version -> v13 Any idea perhaps or I need to buy some brill ? thanks for your time
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