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Hello all, we work with mobicontrol on version v13.3.0.3454 We have a zebra TC 75 with mobicontrol agent on version : 13.5.0 build 1677 (android 6.0) on this device, we have one app who create a database sql lite. I'd like to encrypt file. On profile, i've found an option : file encryption I would like to know how it's works ? Because, sorry perhpas my understand is bad but as i can understand with this option (file encryption) mobiControl make the Job ? Encrypt data for us. But when i try my data is always readable ... For to do that, i create a profile add authentification with password, add file encryption -> install this profile. Run my app -> starts app -> create db sql lite i export my database sql lite with usb cable but my datas is always on clear .. Something is wrong .. thanks for all
Is there a way to run a script on an Android device and see what device permissions are needed for an app? I want to enable all the device permission to on for Soti Surf so the device isn't prompted to enable those settings. Thanks.
Is there a way to see the scripts output in the logs or anywhere that is easy to get to? (Debugging)
I have a Xiaomi Smartphone and I want to download Soti Agent (not Enterprise) Can somebody help me to download it? There is no Xiaomi Manufacturer choice on the OEM page. Can I choice another Manufacturer? It is acceptable?
Is there a way to customize the dashboard on MobiControl based on events? Or is there support for monitoring tools from other suppliers, for example PRTG? We could simply add PRTG in our network and apply auto discovery, but I was hoping to get more information in combination with MobiControl and events.
for some reason i cannot remote control any of our AT&T Samsung SM-T387AA android 8.1 tablets. they are enrolled with Android+. everytime i try to remote control them, i get stuck on "waiting For Screen". the screen will never load. i am confused because we also have Verizon Tab E SM-T378V they were android 7.1 but we upgraded them to 8.1 and they work flawlessly. the remote connection always comes through with no issues. just the AT&T tablets never work. both ATT and Verizon have the same enrollment type, same agent, and same profiles/rules assigned. the only difference is the physical tablet. the agent version is 13.5.1 build 1044 (ELM Active MDM API Samsung MDM 5.7, Samsung Knox 3.0 (6.2.0) RC1 (1.8.0.102) does anyone have any ideas? Thanks in advance!
Is anyone else having this issue? All of our enterprise devices have a profile that delays OS updates for 90 days. All of these devices are iOS 12+, but they randomly allow the user to update to the latest version of iOS. I'm looking at three identical devices right now and two of them will not allow an update (they have the "Your iPhone is running the latest software..." message) but one of them is asking to download and install 12.1.3.
Hi I've been asked about setting the lock screen on our Samsung XCover 4 devices to show an "if found please contact..." message. There was a question a few months back but that related to Android+ ( https://discossions.soti.net/thread/push-wallpaper-to-zebra-tc75-devices-android-enterprise/ ) and was using writeprivateprofstring which is no longer supported. Is there another way I can either change the lockscreen background or update the Owner Information text (found in Settings menu on device and I could enter relevant contact details)
We have a Samsung J7 Star Android 8.0 device. We can not do Remote Control, it stays in "waiting screen" Is there any solution to this problem? Compilation MC: 13.4.0.3985 Agent Version. 13.6.0.1476(ELM)
Hi Experts,I'm new to certificates thing, when setting-up an On-premise instance of Mobicontrol, do I need to provide/generate certificates other than Mobicontrol Root CA to be able to run the functionality of Mobicontrol Server? Given the client will be using a FQDN for external and internal network. What is the role of certificates and what is the best practice when implementing on-premise with certificate involved? Use Case: Android Work Managed Devices (COSU) and iOS-Supervised Mode
Hello,I'm running a 30 day trial of the cloud Mobile Control. Up until today it worked but when I started my device a CN51 with android there where no remote control available. Device is connected and I can send message to the system. Yesterday it worked and I have done no alterations in server or device since then. Tried to restart device. Changed from wifi to 3g but no remote control available.
I connected my android plus devices to the SOTI Mobicontrol and my devices are sowing in the Mobicontroldashboard. I can do some simple actions like "Send a message", "Lock" on my devices using Mobicontrol. Now i want to send some configurations like SOTI Surf, Lock Down and some apk files (using package) to the devices. For this i created a profile and set all my configurations and set my package in this profile. But when i try to assign this package to my device , these configurations or packages doesn't get reflected in the devices. Also the dashboard shows that "no devices assigned".i am getting no error message. Screenshots attached. Can you please help me to resolve this issue ? PS: I have disabled my firewall to make sure no port is blocking.
I have a very weird issue with SOTI lockdown: Samsung J3 devices, Lock-down screen steals focus away from active user many times. meaning whatever the user is doing on the phone, the screen flips back to the main lock-down screen. The user can be texting, emailing, or using an approved app from the lock-down screen. This behavior makes the phone basically unusable. The user can return to the screen they were using and continue to try to complete the task (say trying to complete and send a text message), only to have the focused stolen again by the lock-down screen. If the user is lucky, they can complete a task quickly. Though sometimes, having to try many many times to get something done. It appears to happen @ every ten minutes randomly, however - when it does - it can steal the focus away from user 10-14 times in a row. I have seen the logs contain multiple entries (10-14) in the same time-frame (H:M:S) like: 7:02:02 AM Information Custom log (The device has been switched to User mode) 1-14 times in a row., different days, different times. I also see multiple (1-2) same-day log entries for: Information Custom log (Samsung ELM License successfully activated) other info OS Version 8.0.0 Agent Version 13.6.0.1476 This issue was reported to SOTI in 2016/2017 and I sent them @ 3GB of 'logs' over 8 different troubleshooting tests, the only option offered was - we are updating the agent. We now are 8 Agent versions past this first report, the issue is actually worse than ever. I use: Feature Controls: Block Tether/ add new accounts Phone Calls: to block International and 900 Application Run Control: Blacklist numerous 'sharing sub screens (to prevent user for sharing to online services) Lock-down : 8 apps available - (I recently changed speed-lock to 90 seconds vs 10 seconds for kickoff.) I desperately hope this is what is kicking user out of active screens Settings Manager: allow all SotiSurf: with settings to limit sites allowed File Encryption: for HIPAA compliance. and Authentication: to enforce expiring pins My Rules, data collection and data-com collection every day at 9A {infotech wonk}
I have an application that was initially installed on every device but has been uninstalled (separate issue) in the past. The Installed Applications panel will list it as (example) TestApplication Version 1.0. I have a new version of the application that needs to be deployed to every phone and the phones with the application already unistalled fail "Failed to Install (File I/O Error)". The devices with version 1.0 transition to version 2.0 with no issue. How do I get around from installing the application to the failed devices one by one? Andorid Plus MobiControl V13.3.0.3965 Thanks in advance.
Inquiry: Mobicontrol documentation that are found online is not enough or vagued.“Mobicontrol Administration Utility – Deployment Server” Site Name – can I input a unique sitename? Or it is recommended to use the default? Deployment Server Name – can I input a unique deployment server name? Or it is recommended to use the default? Primary Agent Address and Port Is this the address for communication between device agent and soti server? Should I use FQDN resolvable from internal and external network? Another scenario: Public IP with port forwarded to 5494 – ex: 1.2.3.4:44 Secondary Agent Address and Port Private IP with port 5494 Device Management Address and Port What is the difference between “Primary Agent Address” ? FQDN via port 443 ? Management Service Address and Port Is this the address the Webconsole users should contact to? Is it recommended also to use FQDN? Override Local Management Service Address Disable Deployment Server FQDN/IP and Port FQDN of Deployment Server that is resolvable from internal and external network
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