Remote Control not visible in Device actions bar. Was before

Solved Locked
ME
Mikael Eklund
SOTI Trial Master Account

Hello,
I'm running a 30 day trial of the cloud Mobile Control. Up until today it worked but when I started my device a CN51 with android there where no remote control available. Device is connected and I can send message to the system. Yesterday it worked and I have done no alterations in server or device since then. Tried to restart device. Changed from wifi to 3g but no remote control available.

Edited 7 years ago
Android
ANSWERS
MD
Matt Dermody Diamond Contributor
7 years ago

Try sending this script to the device:

_resetfailedrcdetectionflag
restartagent

Solution
ME
Mikael Eklund
7 years ago

Thanks, that did it. Been running Soti with +500 MS devices for 6 years and never had that problem. 

MD
Matt Dermody Diamond Contributor
7 years ago

Cool!