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Hi, We have followed the instructions for the ERG. Part of which we have bound the ERG to a new port within IIS. When installing the Soti Apps Server Extension it asks for a port. If I enter the port of the ERG, the port is already in use. The Soti Apps Servers installation states the following in relation to the port. "The port that ERG runs on. Devices connect to the ERG using this port. Using a dedicated port is recommended." Does it actually need to be the same port or a dedicated port? Thanks
Dear Team, can you please help to find out the script command to PIN Lock /Unlock the android device .I want to lock the device whenever user is going out of his pre defined area . thanks anil kumar
Hello everybody, On various Samsung devices, we're having difficulties blacklisting the browser. Various applications have url's included in their help section or 'About'-sections. When in Lockdown user mode, even when Application Run Control is active with "com.android.chrome" and "com.sec.android.app.sbrowser" and "%browser%" blacklisted, pressing one of those url's still results in the default browser opening the page. It doesn't seem to matter whether it's Chrome or the Samsung browser, the default browser still functions when blacklisted. Any ideas on how to prevent this from happening? We're using MobiControl v14.1.4.1693, device agent v13.5.0.1327 on: Samsung Galaxy Tab Active2, SM-T395 with Android 7.1.1 and OEM NMF26X.T395XXU3ARF3Samsung Galaxy XCover 4, SM-G390F with Android 7.0 and OEM NRD90M.G390FXXU2ARA4 Thank you in advance!
I'm looking to change two settings on our TC70X Zebra Android devices. One is changing the Screen lock to None, and the second is changing Wifi Settings "Keep Wi-Fi on during sleep" to Always. Is there a way to do that in Soti?
For government organisation, hosting a solution in clouds is little tough. But still there're customers who want to buy SOTI MC cloud license but at the same time they want to be sure of safety standards and practices used by SOTI to secure their cloud installations. So, it'll be good if I can get the list of security certifications and compliances that SOTI has.
Hi, I'm currently investigating how I can automate as much of our tablet setup process as possible. One thing we do is reduce the camera resolution for saved images, so images that my company's field team upload to our systems, don't fill the servers with unnecessarily high quality images! I've looked at the following posts and attempted the watchsettings on function but I'm not seeing logs for the settings in the camera app on Android 7 (Samsung Galaxy Tab S2). https://discussions.soti.net/thread/what-is-the-script-command-to-pull-a-uri/ https://discussions.soti.net/thread/set-the-device-settings-using-a-script-or-configuration-file/ I understand there's more flexibility with Android Enterprise but Samsung isn't one of the certified manufacturers so we are having to stick with Android Plus. Is there another way I can find out what is being changed when the setting is modified in an attempt to script it? Thanks in advance!
Hi, we can enroll iPhone 5,6 without any problems, but we can not enroll a iPhone 8. We do the same enroll process like the iPhone 5 and 6 devices. The iOS version (11.4.1) is the same with the old devices. The enroll process does work normaly without any problems on the device (app or website) The Device appears in the Console with a very long device name. The renaming of the device in the console does not work with iPhone 8. All other informations are not coming even after few hours. Nothing happens and the profile installation is still pending With the old iPhone Devices (5 and 6) it works normaly. Renaming works and all Informations are displayed in few moments in the Console. We configured TLS 1.2 (like in the iOS 12 Articel and all is compliant with the Apple test tool) We tried to enroll the iPhone 8 as a blank Device or as a BYOD version without a sucess. It is not a DEP Device! Does anyone have the same Problem? Thanks and best Regards Thomas
Hello, I was wondering how would you go about removing SOTI mobicontrol entirely from a device that was setup and enrolled under Android Enterprise using the afw#mobicontrol at initial phone setup? I'm hoping there is a way to do it without wiping the phone as I have deployed a few phones setup this way already and need to remove the software from them without removing anything else from the phone. If it helps the phones are Samsung Galaxy S7's running android version 7.0 or 8.0. Thanks, Timothy
Hello, We are testing some Android Oreo devices (Samsung J6) as Android+ and Android Enterprise and we have found that remote control does not show screen image. Buttons work (home, back, volume).Screen is shown as a white image and even if you clic in some area where it happens to be and icon, it opens the app. We tested Android+ agent version 13.5.1 Build 1044 (the latest) and Android Enterprise versión 13.5.1 Build 1234 (latest) with Mobicontrol servers version 13.3.0.3454, 14.1.6.1113 and 14.1.7.1101 I appreciate your comments and suggestions.
Hi, Is there a way to launch a URL from the lock screen specifically in Chrome? If I user Browsers:// it doesn't appear to use chrome and although I can get the URL I need, I need it specifically in chrome due to various compatibility issues. Any help here would be appreciated.
Hi, I've got an Ipod Touch IOS 11. I want to make it enroll right from the configuration of the IOS device using DEP. As for now:- Soti is linked to my Apple DEP- Device rule is madeIf I uncheck the box 'Require Enrollment during Setup Assistant' and skip this part. All the things go just as expected. So the Ipod is definitely reading the rule I made.But I want my Ipod to be supervised and enrolled during the setup. Yet, it keeps on giving me the notification that 'remote management cancelled' Any idea what I am doing wrong?
Just like the title says, is there any way to remove the device configuration page (specifically the un-enroll button) from the mobicontrol app? We use the app to track devices if they are lost as well as push messages through, but it's pointless having application control if the user can just turn it off by un-enrolling the device... Also the end user doesn't need to see the debug logs. Is there an configuration URI or command we can use to remove this information?
We upgraded our Mobicontrol environment from 13.3.3064 to 13.4.4822 and after that we have experienced queue length issues from time to time. We have changed update schedule, test message frequency and added memory to our SQL DB but we are still experiencing excessive queue length. Especially on one of our DS. None of the servers are under high load and we are using 2 load balancing DS with about 30000 enrolled devices. Any advice on what to check and try? We experienced no problems before the upgrade.
Hello I have a around 250 GETAC RX-10 Tablets running on a standard Windows platform and would like to monitor the SIM ICCID and the IMEI number of the device. Could someone tell me how I can extract this information from the tablet into SOTI. From what I have read the ICCID can be extracted from the Windows registry using a rules based approach. I am using version 14.1.3.1587 of Mobi Control. Thank you. Regards Dave
After configuring Kiosk mode using Android+ in Samsung, I'm getting error "Package not found" while trying to add Phone app using Launch://com.samsung.android.incallui Pls. help.
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