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Has anyone gotten this script to work successfully as a pre-install script in a package? Why does the documentation specify 1: as the root directory? Can I reference a file name instead of a folder? Also, can "if exist" be used in other scripts than finishpkg? Sorry for my lack of sleuthing here. Working in a production environment and rebuilding packages to test a script gets time-consuming.
I'm facing an issue with mandatory apps, it used to work correctly before google broke the play store on the soti side. Devices are Zebra TC56 N, agent build 1474, mobicontrol build 13.4.4822 (had the same issue in 4744), google services are latest; I added Android enterprise agent as mandatory app to have it updated (it was build 1110), it shows in the application catalog on the device, as mandartory, but will not install. I tried anything I could think of, then installed it manually clicking on it, and it installed fine. I tried the same with other apps, same behavior. Another issue, with sonicwall mobile connect (a vpn app), which has managed configuration. Despite setting up the connection in the advanced tab of the rule with everything needed, no configuration is deployed. These issue may be separate, or the same one. Any help would be appreciated.
I spoke with support and they suggested we change the max text replication size on the sql server due to an error (that existed before this issues started) on the mobi server. When we try to add any package no matter the size we get an internal server error and the package is not added. We've restarted the servers and I've looked at the DS, MS, and DSE logs and don't see any entries at the times I'm uploading the packages. We've tried recreating the packages with different version numbers after this change and still not able to add a package. I also tried cleaning out c:\windows\temp and got a different error message when trying to add the package. I restored the temp folder and went back to the internal server error. It looks like the package is completely copying to the temp folder but it's not being added into the web server by mobicontrol. Ideas of where to look next? This was all working before we upgraded the second and third servers to the same version as the primary. Our primary was 13.4.4266 and the secondary and tertiary were 13.3.
Hi In our Envirronment the writesecurestring isnt supported for Devices with Android Enterprise. It all worked without Android Enterprise. Now i get the following Error: I tied it with writesecuresetting -glo wifi_sleep_policy 2 Device: Zebra TC75x OS: Android 7.1.2 Is the writesecuresetting not supported anymore? Do you have any idea to fix this issue? Best regards Markus
Is there a way to allow the 'Recent Apps' button on an Android+ handheld to function while a lockdown menu is applied. The recent apps button does not function/appears to be blocked while the device has a lockdown menu applied. The following ADB Shell command which should toggle the recent apps feature also fails to function when a lockdown menu is applied: adb shell input keyevent KEYCODE_APP_SWITCH This button works as expected when the Lockdown Menu is not applied. For reference, we are testing with Android 6.0.1 and the handheld is enrolled as an Android+ device.
I believe I know the answer to this, but is there a mobile app for managing the console? I'm looking for a way to manage devices remotely from an iPad or Android tablet. When browsing to the website directly from the iPad, it does not appear to be mobile friendly.
On modern Android 7 (and higher) Samsung devices, the application "com.samsung.android.contacts" is responsible for both calling (as a dialer) and contact management. It's got two different shortcuts, which are both present on the default desktop. I'm trying to display both shortcuts on a SOTI lockdown, but I'm having trouble displaying the dialer part. Do you know what I can put into the lockdown settings to have them both displayed properly? At first I tried the following: Phone > Launch://com.android.phoneContacts > Launch://com.samsung.android.contacts This displays the shortcuts correctly but when the user presses Phone, they get the error message "Package [com.android.phone] does not contain default activity)". This makes sense because the default activity for calling should be 'com.samsung.android.contacts', which is the only application available for that purpose. Yet when I use: Phone > Launch://com.samsung.android.contactsContacts > Launch://com.samsung.android.contacts This results in the lockdown displaying both the icon and the functionality of the Samsung contacts, yet no dialer. Our customer is asking for the dialer and wants it directly available for their truck drivers. Another option that didn't work was: Launch://com.samsung.android.contacts/.DialtactsActivity I've tried various intents as well but to no avail. For example: intent:#Intent;action=com.samsung.android.contacts.ACTION_DIAL;endintent:#Intent;action=("com.samsung.android.contacts","com.android.dialer.DialtactsActivity");end Do you have an idea how I can still reach the dialer part of com.samsung.android.contacts and display it on the SOTI lockdown? We're using the cloud-based version of MobiControl 14.1.0.1152. Thanks in advance.
Hi, I have set up basic data collection rule just for logging what is going on on our Android devices. Couple of units have noted that they are out of memory, so I got a look for the logging data. 'Available memory' does not seem to give any logical value, starting with minus (-) and amount is high. On some logic it seems to be used bits, but is that a correct assumption since that does not match the idea of title 'available memory'? Data Collection rules that I have set up: Data of the logs for available memory: -1140219904 -1142300672 -1154449408 -1156825088 -1142095872 -1130221568 -1128972288 Units have 4GB memory, so device details give something like 2,94GB / 3,74GB while usage ranging 2,7GB to 3,1GB currently Could someone give a hint how to interpret this data? Thank you for your support! //PMa
Wondering if anyone has deployed multiple deployment servers here and what it takes from a server/resource perspective and how it impacts the Management Console experience. This question is coming from a call I had with SOTI Support last week about CE5 devices that were not able to enroll into 14.1 because 14.1 installs with a SHA2 root cert and CE5 devices can only use SHA1. They also mentioned that If I did want to enroll CE5 (along with SHA2 compatible devices) then I'd have to set up a 2nd deployment server and install a SHA1 cert. I'm going to be doing some digging on my own and may even reopen the previous case but would like to hear your thoughts. Also, @SOTI , if you have any release notes specifically for what version this root cert change was made, I'd like to see that. Though testing, my 13.3 env can enroll CE5 devices and does not have the "Force SHA1" option in the enrollment rule settings so I'm assuming it's using SHA1. If 13.4 uses SHA1 as well then I will just recommend this version until customers upgrade past CE5 devices. Thanks, Ben
Hi, Just wondering if any one knows of a way to automate this pop up. We have recently upgrade mobicontrol from v13.3 to v14.1 and are running a few test on our Android+ device and with each agent upgrade they user will get prompted with this pop-up. Is there an automated or silent way to update the agent on user devices without having this pop up? We currently have over 1700+ devices and having this pop up on everyone phone is not ideal when deploying across multiple cities. Any help with he appreciated.
Hi, Just wondering if anyone would know if there is a script to turn on the GPS on android phones. Currently using samsung phones (xcover4 and a3/a5) and have noticed that when trying to use the location service it doesnt automatically or temporarily turn on the devices GPS as the location service fails when the GPS is turned off on the device. So was wondering if there was a script we can send to the phone to turn on the GPS so we can run the location service to find phones user have lost
Hi We have problem with Android Enterprise. The command execute_shell is not working anymore. Device: Zebra TC75x OS: Android 7.1.2 We need this to set the enterprisehomescreen.xml for EHS. execute_shell chmod 777 /enterprise/usr/enterprisehomescreen.xml Is there another way to use chmod? Best regards Markus
Hi We want to enroll Android for Work (Andoid Enterprise) Devices with the QR Code at the initial Setup of a Device. How can i generate the QR Code? I found nothing in the documentation. For example for AirWatch it looks like this: { "android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME": "com.airwatch.androidagent/com.airwatch.agent.DeviceAdministratorReceiver", "android.app.extra.PROVISIONING_DEVICE_ADMIN_SIGNATURE_CHECKSUM": "6kyqxDOjgS30jvQuzh4uvHPk-0bmAD-1QU7vtW7i_o8=\n", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION": "https://awagent.com/mobileenrollment/airwatchagent.apk", "android.app.extra.PROVISIONING_SKIP_ENCRYPTION": false, "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": { "serverurl": "Server URL", "gid": "Group ID", "un":"Username", "pw":"Password" } }Best regardsMarkus
Hi all. Having an issue when Mobicontrol first loads the lockdown screen on our devices (TC70 and MC9290). The screen flashes 3-4 times, kind of seems like its pushing down something in the background. Even if a user opens up an app as soon as Mobi loads up, while they are in the app, it pushes the users back to the lockdown screen. This causes a major issue when users are signing into web based apps as it makes them re-sign into whatever they were using everytime. Any thoughts? Thanks!
we are trying to switch over from the webroot browser to the SOTI Surf browser. It is installed on the tablet (Samsung Tab 2 4.1.2OS). I have created a separate profile adding the soti surf app in Mobi Control. When you try and access Surf it opens and immediately closes.
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