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I want to add a corporate gmail account to devices which have been built under Android Enterprise.
The option to add the account is disabled and with a popup saying to contact the mobicontrol administrator
there is no security option to enable (or disable for that fact) within Feature Control as I am used to seeing with an Android+ profile.
How do I allow the addition of another Gmail account?
Hi Ed,
This feature was introduced in MobiControl v14.1.1 and higher. Hence, upgrading to latest MobiControl v14 build should resolve this issue for you.
Please let me know if any further information is required.
Thanks
What is your management use case (BYOD, COPE, COSU, COBO, etc) and how were the devices enrolled originally? Android Enterprise devices basically need to be enrolled as such during the initial startup wizard after a Factory Reset, assuming you're using a Managed Device model. Do you have a corporate domain bound to a Managed Google Account or are you using the newer concept of a Managed Google Play Account (MGPA)?
The Android Enterprise Feature Control payload in latest versions of v13.4/14.x MobiControl does include option to allow adding Google account. However, be careful whether adding your extra Google account will create any loophole related to unmanaged/personal apps associated with the account from Google Play store.
HI Matt These are corporate owned devices and we're using Managed Google Play account.
Hi Raymond.
That's what I was expecting to see but there is no Disable Google account creation.
As said earlier, you should see the option added in the latest patch versions of v13.4/v14.1.x. You might need to consider applying such patch to your MobiControl server.
Your v14.1 server is probably not the latest ones. v14.1.4.1693 definitely has that option.
Our version is v14.1.0.1152 to be exact. It's a cloud instance. It was upgraded from 13.3.3 two weeks ago
Disable addition of new email accounts is there as an Android+ profile but not on Android Enterprise.
I'm going to create a fresh profile and see what (if anything) that does.
Thanks for this confirmation (and to Matt and Raymond for their contributions)
I raised a support ticket on Friday about this but have yet to get a human response. I will add the request to upgrade to the ticket.
I'll keep thread open until upgraded so you are all aware the the outcome.
Update as promised.
My server has just been upgraded to 14.1.4 and we now have the ability to add Google managed corporate email.
Cheers
Ed
Hello VJ,
Thank you for requesting a response from SOTI Support Staff.
I do not see any questions or details regarding your circumstances in this post. So I will assume you are facing a similar situation.
The answer has been provided and confirmed by the original post creator with the green "is solution" badge on the post. Please follow their resolution or begin another post with your circumstances if further assistance is required.
Thank you Eddie for the confirmation that this has resolved.
Cheers,
