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Hi all, We have 500+ Android devices, and are looking at rolling out a lockdown profile. However, we want to restrict the users from accessing settings. Ideally they will need to be able to change an enforced password. I managed to create a change password icon on the lockdown screen, but it doens't require the user to enter their current password. Therefore anyone could change the device password whilst it is unlocked. Is there any way to require user to enter their current password before changing it? Otherwise they will need to call my team - get them to remotely disable the password, or change it to whatever the user requests. Many thanks in advance, Seb
I am installing MobiControl v13.2 on our server and when the installer is trying to create/update the database, throws the error above and crashes. Install log Ends with this 5-4-2018 11:08:22: STEP=>SharedFiles_Installing.5-4-2018 11:11:05: STEP=>DatabaseExecute_Installing.5-4-2018 11:11:05: STEP=>DacPac_Installing.5-4-2018 11:11:05: MCSetupDll_DacPac: FIELD_DacPacInstallerPid = 2476.5-4-2018 11:11:16: DacPac stats = -2, FIELD_DacPacLastAction = . I followed the installations guide, there is no proxy in between, firewall is disabled. Maybe someone here could have an idea what is this trying to say? Many thanks in advance! App server WS 2012 R2 DB MS SQL 2012
Greetings, We have an agency that is using the XPlore iX101D1 (XSlate D10) tablet for their fleet and for some reason even though in their profile in the Lockdown configuration we have all 3 Status Bar items checked (Disable Status Bar Expansion, Disable Settings Changes, Hide Status Bar), the status bar is still visible. Also, in the lock screen, the status bar can even be pulled down by the user. Before entering in a support ticket, I wanted to see if anyone else had this issue and if there was a resolution to it. The Android OS version is 5.1 and the Agent version is Xplore 13.3.3.1010 (Android+). Thanks, Craig Prusansky
I have a problem with one of my Zebra TC51 Android+ devices. (non GMS) It just got send back to me after being in repair. The repair centre installed Android version 7.1.2. Unfortunately we cant guarantee it yet, that our application on these devices is compatible with Andoird Nougat so I had to downgrade the OS to Version 6.0.1. Before proceeding with the OS downgrade I played around with StageNow to get the MobiControl device agent back on the device. After installation of the agent the device got added to MobiControl as a completely new one and the "original" device is still offline. The device had a cracked touch panel and it got replaced. This is the only hardware change listed in the repair details. In the webconsole the "new" added device even has the same serial number and MAC-address as the original one. I then un-enrolled the device and did the OS downgrade.... MobiControl Stage is already installed with Android version 6.0.1 so I used barcode staging to get the device back into MobiControl. I only have one Add Device Rule for Android devices and used the shown enrollment ID in the barcode settings. After re-enrolling the device with Android 6.0.1 installed, it got added as a completely new one once again. Im using MobiControl Version 14.1.0.1152 Does anyone know what could cause this behaviour? Am I doing something wrong when enrolling the device?
Hi, I have a .rdp file that I am adding as a menu item to my SOTI Lockdown screen as it's required for my particular scenario. The RDP logo will appear in the lockdown so the path is correct but launching it does not seem to work. (ie. tap/enter but nothing happens) If there was a way to get that working that'd be great but there may only be a solution for my workaround below: A few threads back I had a topic on launching a script from the lockdown screen on an android device and we achieved that with script://<path>/<script file> for the menu item after placing a .cmd script on the device. I would like to essentially accomplish this same thing but on Windows CE this time if possible as I have a SOTI script that can be used to launch the .rdp extension. There may be something simple I'm overlooking so I'm going to go dig through some docs. Thanks, Ben
Is it possible to set an alert to send an email when the devices exceed a certain speed? (Android+)
After finally freeing up enough space on the VX6 device to get the agent installed the device still does not show up. I can go into the configure menu then servers. I select my server and hit test. The connection box comes up with the server name then next line is Connected and final line is Cannot send data to server. So it looks like it is connecting but not transferring data. I have several Thor VM1 running CE6 that are connected to the same server and same port with no issues. I am only having issues with all of the VX6.
Has anyone else had problems enrolling Huawei MediaPad T3 using the agent “Huawei Mate” When I try to enroll, it says the agent is not compatible. Thanks
Has anyone setup their Android devices to be able to download .PDF files from their intranet SharePoint site? When I try to navigate using SOTI Surf, I'm presented with a log in. I'm able to log into the intranet sharepoint site and navigate. However, when I try to click a link that invokes downloading a .PDF; I have a viewer installed to open and view, I receive a message that says, "Download Failed". Has anyone ran into this issue and if so, how do you remedy this? I don't have SOTI ERG or HUB installed. Any help would be tremendously appreciated. Thank you, Trav
Hi, We are having issues enrolling devices to MobiControl version 14.1.0.1152 using any of the apps in the PlayStore. When we enter the enrollment ID the Connection To Server spins for a minute then errors saying there is no connection. We had no issues before when enrolling older devices... The Mobicontrol for Samsung app says it only supports devices running Os 6.0 or below, we have devices running 7.0 that we need to enroll. We are currently having to install TeamViewer, to transfer the device agent apk manually and then install manually. Using TeamViewer defeats the object of us having MobiControl. Please help.
We have a project in which we need to allow the user to access one app to start but then open other apps from it. Using the Single App Mode under security & restrictions within MobiControl allows for the iOS device to be put in the correct mode but you cant open any other apps. We have tried using the Single App Mode Whitelist setting under Security & Restrictions > Restrictions > Applications > Single App Mode > List with no success. Do we need to modify anything in our app to allow it to open other apps from the whitelist when in Single App Mode? For example our use case is we have developed a customer iOS app made for hotels that will run in Single App Mode. From our app we want to launch Spotify, Netflix and other apps without exposing the iOS dashboard. As a note when we disable Single App Mode profile we can launch other apps from our application. The blocker is trying to launch other apps while in Single App Mode.
We want to have more apps display in the Lockdown page, is it possible to customize the Lockdown template to display more than 1 page? That said, scroll to the right and display more apps on the second page.
Hello I did a new installation with the latest release of 13.4 and I foud a series of issues, the most important is that there are not android agents in the DB In the add rule for android+, in the download agent tab shows nothing. I've already run the installer with -UpdateDB Please help !
In the device configurations view, you can view the applied profiles on a device but if you want to Force Reinstall the Profile, you have to scroll all the way to the right of that device window and it just feels a little clunky and unnecessary in comparison to the right-click Force Reinstall of 13.x. I'd like to suggest to either give the user the ability to re-arrange those Profiles columns, similar to the Device Columns View, or either move the ellipsis icon on the far left column so the users don't need to scroll to find that hidden button. I prefer the former. Thanks, and I look forward to seeing some user experience improvement around the 14.x device UI. ;]
This was on a (multiple) Zebra WT6000 non-GMS running the latest of Lollipop/MX. Right after enrollment into 14.1, my device would startup the MobiControl Agent app on the device and then the app would close, showing "MobiControl has stopped". I've been getting this consistently on all of my WT6000s. Sometimes relaunching the Agent will work but I had one instance where the device showed the agent and the stage app still installed and I had to uninstall the agent and re-enroll the device using stage. Anyone see this before? Upgraded Agent is 13.5.0 Build 1327 Thanks, Ben
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