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Hi, I need to factory reset one of my devices, but it's not in my office and I cant configure it personally. Is it possible to make a factory reset without losing the Agent, so I can configure it again remotely? All my devices are SUNMI L2S PRO. Thanks in advance
Hello all, We sent in a device for repair, and it had to be factory reset during the process. Trying to unenroll/delete the device from the Web Console does not work. It falsely shows the device as Active, and when I try to initiate a command, the error I receive is "1 device(s) have no user access rights to execute this action". Under (Global Settings -> MobiControl Search Sync Interval) I tried to force a sync, which seemed to help other administrators, but it did not yield any success on our end. The end goal is to delete this false-active device, and re-enroll it properly into the system. This is an Android device if that makes any difference. Thank you in advance!
Hi dears We have applied the "Wipe" action to make factory reset in some Samsung A11 The device join in "loop" and the agent status have repeatedly change "connected" and "disconnected" and the device is unusable And not is posibble uninstall Mobicontrol Try provide "Admin Mode" in the device for enter in settings and select the "Factory reset" but option has disable, show a gray color. Try delete inscription and device enter in lock status and the screen show "Please enter Enrollment ID..." Device: Samsung A11 - Android 11 Version Agent: 15.3.0.1006 Thanks for help
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