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I'm not sure if anyone's able to assist and where I have gone wrong. I have been tasked with setting up an entirely new Soti Mobicontrol server instance, for the most part all seems to be going well, however Web Console and MobiControl Search Services are greyed out. I am unable to access a web console at all, despite the other services (barring a certificate issue related to iOS which we aren't interested in currently) all showing green. This is an On Premises version, running 15.4.1. Am I missing something? I checked over the help guide but there was nothing there illustrating whether this kind of scenario came up, unless there are more extensive help guides anywhere. Thank you
Factory resetting Android tablet with afw#mobicontrol and get the "SSL Handshake Failed" error after entering the enrollment ID. "The cert for this server is invalid. You might be connecting to a website that is pretending to be....." We access our deployment server via the cloud. MobiControl v14.1.5.1284 OS v10 Agent v14.4.0.1028
I need to update the connection string for the primary agent address from IP to FQDN as the IP is going to change. I have already done so within the Admin Utility (and changed the IP to secondary) but now need to let the devices know as well.Is there any config file on the device, which I could update using a script or filesync? Or do the devices get the update automatically?
Hello all, every time i'm connected to our mobicontrol admin console, we receive an alert with this message : Your DSE Certificate for server xxx is expiring ... Please use mobicontrol admin utility to import or generate a new root certificate. Ok, where i can find the step i need to do for to resolve this ? thanks everyone Mobicontrol version : 13.3.03454
So I got this case in my lap this week and wile waiting on support to get back to me I would check if anyone has some tips around this: So customer are updating their domain from "OldCompany.org" to NewCompany.org"Evry request to https://OldCompany.org is now routed to "https://NewComapny.org" in their firewalls and load balancer, I got message that the connections is traced and firewalls changed for this and no drops are recorded at the moment. From this step the Admin Utility was updated and changed on following:- Primary Agent Adress: NewCompany.org : 5494- Secondary Agent Adress: OldComapny.org : 5494- Device Management Adress: NewComapny.org : 443- Management Service Address: NewComapny.org : 443 - Fully Qualified Domain Name/IP Address: NewCompany.org : 5494- Alternate Fully Qualified Domain Name/IP Address: "Server IP" As I can se this gave a bunch of error messages for the Deployment Server but after changes in their Firewall all test and System Healt says OK. It was also tested by generate a new Certificate and change Deployment Server Extension & Web Console from OldCompany.org to NewComapny.org All test and System Healt is OK, Root Certificate is listed whit 2x Certificates.Management Servers in MobiControl is listed whit OldCompany.org whit old IP as inactive and NewCompany.org as active whit correct IPSo it is listed twice? OldCompany.org/MobiControl is no longer working but NewCompany.org is OK, NewComapny.local is OK, no issues around SSL certificate and it is certified by server and not using wildcard by LB/Firewalls as it did before. So issue one is, if we try enroll a new unit whit a new add device rule on their very strict network we are not able to enroll by ID or URL, URL is not being validated.Trying same enrollement from Internet it is all ok, unit are enrolled.Tracing this now there is no drops in the network due to firewall rules or routes. Issue 2, when trying Remote Control the connection is dropped.Tracing outgoing from server we cannot find any drops. Checking the log on the unit we find that log says unit tries the enrollment for NewCompany.org but switches over to OldCompany.org before getting connection for enrollment. From server ports and internet access is checked, reaching Soti services and such.Added some error messages from server logs: 2018-08-15 13:48:42,296 (0x00000e90) [INFO] CWinLogFile::WriteAllLog() SSL: Connection info: Protocol=00000040, Exch=0000AA02 (1024), Hash=00008004, Cipher=00006610 (256) 2018-08-15 13:48:43,296 (0x00001ae0) [ERROR] CCommDeploymentSrvWorker::VerifyClient() VerifyClient: Unverified client certificate ffffffff (Remote certificate not provided), device 359998043396839 on connection 20 2018-08-15 13:48:43,421 (0x00001ae0) [INFO] CertificateInstaller::InstallDeviceCert() Generate certificate for device 359998043396839 2018-08-15 13:48:43,921 (0x00001ae0) [INFO] CertificateInstaller::InstallDeviceCert() [CertificateInstaller::InstallDeviceCert] Certificate (id=10002788) pushed to device (id=359998043396839) 2018-08-15 13:48:44,296 (0x00001ae0) [INFO] CSOTIDatabase::ErrorCodes __cdecl CSOTIDatabase::SetDeviceInstalledCertList() SetDeviceInstalledCertList: Certificate: 10002788 for device '359998043396839' is not reported in snapshot 2018-08-15 13:48:44,609 (0x000012ec) [INFO] CWinLogFile::WriteAllLog() New connection entry, index=21, name=*, host=10.46.15.254, sock=5276, port=61054 2018-08-15 13:48:44,609 (0x0000108c) [ERROR] CWinLogFile::WriteAllLog() ConnThread: index=21 (): 0 byte received, socket closed ### 2018-08-15 21:20:36.077 ERROR [167]: ************************************************************************************************************ * Exception: No connection could be made because the target machine actively refused it 138.xxx.xxx.xxx:5495 * ************************************************************************************************************ [EndpointNotFoundException: Could not connect to net.tcp://NewComapny.org:5495/mc/cache. The connection attempt lasted for a time span of 00:00:01.0000174. TCP error code 10061: No connection could be made because the target machine actively refused it 138.xxx.xxx.xxx:5495. ] Server stack trace: at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout) at System.ServiceModel.Channels.BufferedConnectionInitiator.Connect(Uri uri, TimeSpan timeout) at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout) at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at System.ServiceModel.ICommunicationObject.Open(TimeSpan timeout) at System.ServiceModel.Channels.SecurityChannelFactory`1.ClientSecurityChannel`1.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout) at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout) at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout) at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) Exception rethrown at [1]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at System.ServiceModel.ICommunicationObject.Open() at Soti.MobiControl.Caching.Implementation.CacheFactory.GetProxyServiceCacheClient(Server server) at Soti.MobiControl.Caching.Implementation.CacheFactory.Create(CacheConfiguration cacheConfiguration) at Soti.MobiControl.Caching.Implementation.CachingServiceEngine.UpdateCaches(IEnumerable`1 cacheConfigurations) at Soti.MobiControl.Caching.Implementation.CachingServiceEngine.UpdateConfiguration() at Soti.MobiControl.Caching.Implementation.CachingServiceEngine.ConfigureService() { [SocketException: No connection could be made because the target machine actively refused it 138.xxx.xxx.xxx:5495] at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.Sockets.Socket.Connect(EndPoint remoteEP) at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout) } ************************************************************************************************************ ### 2018-08-15 21:20:36.077 ERROR [167]: CachingServiceEngine: Will attempt to configure caching service again in 1 minute. ### 2018-08-15 13:39:45.013 ERROR [37]: ******************************************************** * Exception: Device '358625050992967' does not exists. * ******************************************************** [AccessControlException: Device '358625050992967' does not exists.] at Soti.MobiControl.Controllers.DeviceIdentityMapper.GetId(DeviceIdentity deviceIdentity) at Soti.MobiControl.Controllers.DeviceIdentityMapper.GetId(String deviceId) at Soti.MobiControl.Api.Implementation.RequestExtensions.CreateContext(Request request) at Soti.MobiControl.Api.Implementation.Com.DeviceConfigurationFacade.CreateDeviceContext(String deviceId) at Soti.MobiControl.Api.Implementation.Com.DeviceConfigurationFacade.GetConfiguration(String deviceId) ******************************************************** ### 2018-08-15 13:47:47.617 INFO [3]: [ProgramTrace.RefreshSwitchSection] The configuration section 'system.diagnostics' has been reloaded successfully. ### 2018-08-15 13:47:47.617 DEBUG [3]: [ProgramTrace.PopulateSwitches] Current diagnostics switches: General = Error, DeploymentServer = Error, APNS = Error, Database = Error, Enrollment = Error, Schedule = Error, Management = Error, PrinterAdministration = Error, AccessControl = Error, DeviceEnrollmentProgram = Error, DeviceEnrollmentProgram.Integration = Error, VolumePurchaseProgram = Error, VolumePurchaseProgram.Integration = Error, Caching = Error ### 2018-08-15 13:48:43.421 ERROR [34]: GetCertificateByTemplateId called with template id : 0 and device id : 359998043396839 ### 2018-08-15 13:48:43.452 ERROR [34]: GetCertificateByTemplateId : key provider creates only public key : False ### 2018-08-15 13:48:43.484 ERROR [34]: GetCertificateByTemplateId : generated certificate has private key : True ### 2018-08-15 14:00:25.147 INFO [3]: [ProgramTrace.RefreshSwitchSection] The configuration section 'system.diagnostics' has been reloaded successfully. ### 2018-08-15 14:00:25.162 DEBUG [3]: [ProgramTrace.PopulateSwitches] Current diagnostics switches: General = Error, DeploymentServer = Error, APNS = Error, Database = Error, Enrollment = Error, Schedule = Error, Management = Error, PrinterAdministration = Error, AccessControl = Error, DeviceEnrollmentProgram = Error, DeviceEnrollmentProgram.Integration = Error, VolumePurchaseProgram = Error, VolumePurchaseProgram.Integration = Error, Caching = Error ### 2018-08-15 14:18:00.280 ERROR [34]: GetCertificateByTemplateId called with template id : 0 and device id : 359998043396839 ### 2018-08-15 14:18:00.311 ERROR [34]: GetCertificateByTemplateId : key provider creates only public key : False ### 2018-08-15 14:18:00.343 ERROR [34]: GetCertificateByTemplateId : generated certificate has private key : True ### 2018-08-15 14:25:38.704 INFO [3]: [ProgramTrace.RefreshSwitchSection] The configuration section 'system.diagnostics' has been reloaded successfully. ### 2018-08-15 14:25:38.720 DEBUG [3]: [ProgramTrace.PopulateSwitches] Current diagnostics switches: General = Error, DeploymentServer = Error, APNS = Error, Database = Error, Enrollment = Error, Schedule = Error, Management = Error, PrinterAdministration = Error, AccessControl = Error, DeviceEnrollmentProgram = Error, DeviceEnrollmentProgram.Integration = Error, VolumePurchaseProgram = Error, VolumePurchaseProgram.Integration = Error, Caching = Error
I have manually deleted MCAdmin.exe config file as I was constantly facing issue while starting MS and DS service [Error 1053]. Then while starting MCAdmin, it was giving me an error "A fatal error occurred...".
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