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I have upgraded the agent on a test device to v15.0.1.1051 (Samsung ELM). I have a lockdown on it that was working fine before the upgrade. By working fine I mean it worked as expected, I can also press and hold on "back" and I would be prompted for a code and I could disable the lockdown. Since upgrading to v15.0.1.1051 when I long press on back I get a pop-up "Actions" with "Administrator" and "Refresh". I would expect pressing "Administrator" would prompt for the passcode and would allow me admin access to the devic. However when I press "Administrator" I get a pop-up at the bottom with the heading "Complete action using" and in a white block below that it says "No apps can perform this action". I am then unable to disable the lockdown while on the device. What is going on and how do I fix it. I'm guessing I need to assign an app that will work when I try to disable user mode but I can't see where or how to do it.
Hello, Recently we started using Panasonic FZ-S1 Android 10 tablets. We've installed the v14.5.3.1017 OEM specific MobiControl device agent and the corresponding plugin and everything seems to be responding fine. We're using a profile with a lockdown and an authentication password. And now when you reboot the device it's got problems with deciding which default launcher it should use. The screen is on and active but stays black. After a while, it warns that MobiControl is unresponsive and gives the options to either wait or close MobiControl. Waiting for MobiControl to work just keeps resulting in the same error, but if you close it down it offers the option to select another launcher: Quickstep, Panasonic Enterprise Launcher, or MobiControl. Only if you select Quickstep (which is the 'normal' default launcher), the tablet responds and shows its normal screen. If you select MobiControl, you end up in the same errors as mentioned before. That's not what we want though, we'd like to have MobiControl show it's lockdown screen. Only if you select Quickstep and choose to "always" use it as its default launcher and then re-open MobiControl, it'll show its lockdown screen and will work properly untill you reboot the device. Does anybody have an idea what we could do about this? Kind regards, Theun SchellekensMobiCoach B.V.
I try to use custom attribute, in lockdown template, when i use template , just show variable's name instead value
I'm having some trouble with getting the screen to not timeout when in lockdown. I have the Authentication profile pushed out with "disable lock screen" selected. The phones will be on person most the time so the Feature profiles "keep screen on while charging" won't be so helpful. I have attempted pushing out the script "writesecuresetting - sys screen_off_timeout 600000" for a 10 min screen timeout, but it never changes the settings on the phones we are testing with. I'm not sure if that is a generic android script that will work on any device or for Zebra phones that I have successfully used it for previously or the Authentication profile is blocking it in some way. Devices: Pixel 5 and Spectralink Versity 9553 Mobi Agent: 14.4.6 Build 1001 (Spectralink requested the apps be set to not update) 14.5.0 Build 1011 (Pixel is not being restricted) Mobi Server: Version: 15.2.2.1080 (Cloud)
Hi All, I am currently trying to configure a Spectralink Versity 9540 with an app which pushes notifications from a nursecall system to the phone. Currently the app is functioning correctly outside of lockdown mode, but when we put the phone into lockdown mode all sounds from the app are silent. As this is a critical system that is meant to notify users this is not ideal. We have tried both Native lockdown and Activity suppression, and neither will allow notification sounds to come through. The App is an .apk package we have uploaded to the phone, which could be part of the problem. It is not available on the google play store. Any help or advice would be appreciated, thank you.
Hey all, We are currently on MobiControl Version: 15.0.0.6019 We have both Samsung S8 and S5 in enrolled into our account. Is there a way to disable the physical power button from getting used on the devices? We want to prevent users from turning off the devices on their own as it becomes a security risk. They can simply turn off the device if they want to steal it. Any help is greatly appreciated! Thanks.
I am operating a Zebra TC75 running a lockdown configuration. There is an application that we need to be able to pair to a bluetooth printer from within the lockdown mode. However, when the TC75 attempts to pair with a bluetooth printer, the android system pop-up to verify and accept the bluetooth pin does not appear while in lockdown mode. The pairing function has been tested and the pop-up does appear when in admin mode, but it appears as if the pop-up is not allowed to appear during lockdown. The audible chime is still happening to signify that the pairing process has started, and there is even a notification banner at the top of the screen signifying the process needs interaction, however, the android dialog does not appear over the application like it would when not locked down. Are there any scripts or permissions that need to be granted to allow this to appear?
Sent a query to SOTI support if more macros were supported to be used in lockdown screen templates than the ones published on the link below. They got back that they were the only ones. Macros in SOTI MobiControl They pointed me to a possible suggestion of utilizing "Custom Attributes" but not sure how I could realize what I wish to achieve with that. Hardware used is both Honeywell & Zebra. For example I've gotten requests to present the OEM version and OS version on the lockdown template for maintenance purposes. Would make life much easier when you do not have access to MobiControl when checking devices on the floor. - Any ideas or suggestions would be helpful if I can resolve it when utilizing the Lockdown templates from SOTI.
So I've used the administrator bypass to leave the lockdown screen on a Samsung Galaxy TabActive 2, but now I can't seem to find a way to get it back into lockdown mode. I've looked in the mobicontrol app on the device, tried sending "lock" on the web console, and tried both a soft reset and a power off. Each time it just opens back up to the device unlocked in administrator mode. I'm sure its something really easy, and I'm just missing it. Can someone help me out here?
Hi, We have around 900 M3 SM10 devices which running Android 5.1.1 (some of them with an older firmware and most of them with latest firmware) and we have this situation: on devices with older firmware I have access to Bluetooth - More Settings option and on the newer devices I don't. Please see below examples: M3 SM10 with older firmware (agent version 13.3.1.1010) M3 SM10 with newer version of firmware (agent version 14.1.1.1003) I want to be able to access Bluetooth - More Settings on devices with agent 14.1.1.1003 like on devices with 13.3.1.1010 Both devices has the same settings in Lockdown and Feature Control. I don't know what to check more. Thank you in advance!
Hi SOTI TEAM I have some problem about in details 1. Tablet Model ZEBRA ET50 with Android OS version 5.1.1 2. Tablet Model CASIO V-T500-E with Android OS version 4.0.1 3. Chrome Version 37.x.x as Default Browser 4. Mobicontrol Version 13 in CASIO V-T500-E 5. Mobicontrol Version 14.1.1 in ZEBRA ET50 This Problem 1. I Use Lockdown Mode on Both device 2. I use Browser:// as icon Web link 3. I Started link it worked but when I close all tabs to blank page ,so this problem when I re-open web link again it's not show web link (It's show blank page), So I must open new one tab and re-open my link again to open it 4. i'm not sure why depend on chrome version?, Android version?, Mobi-control version?, Device Model. I attach video clip of this
Hi all, We are running a cloud instance of Mobicontrol v14 managing Android+ device with Lockdown screen and no individual authentication. We want to have a repository of instructional/training materials available to the users to reference. The Content Library would be ideal but giving access to the Mobicontrol GUI would give users access to unenroll the device which discounts that. We've looked at using Google Drive but this opens up the ability to delete files / change account settings. If SOTI Hub linked in to Content Library then that would be a good option ... but it doesn't. Has anyone achieved what we're looking to do with no need for authentication but is still secure. Cheers, Dave
Hi. I want to add wifi band name (2.4GHz or 5GHz) on lockdown screen. Is there a macro I can use for this?
We are using Android Enterprise lockdown. We are happy to allow users to expand the status bar to see push notifications, however we are getting reports that sounds are not playing. Is this just controlled by the volume setting on the device or will the lockdown block the sounds?
My customer is having problems adjusting display brightness with Soti Settings Manager on their Samsung Xcover 3 and 4. I have created a profile for them with a lockdown enabling status bar expansion but disabling settings changes. Package Blocking and Samsung Package Disabling are off. The profile also has a Feature Control with a only a few settings set, none of which are relevant to display or settings. Finally the profile has a Settings Manager configuration allowing all settings changes. The only way I can enable changing display brightness is by allowing settings changes, but then I would have to disable status bar expansion to prevent tampering with network settings by the end user. This is not an option. But shouldn't Soti Settings Manager bypass this setting and be allowed to change display settings? My Mobicontrol server is 14.4.1.1195 Agent version on my test Xcover 4 is 13.8.0 1047 (ELM) Settings manager is 14.3.4 Build132
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