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Using a file sync to put the FULL.zip of Android 10 onto the sdcard directory. When I send the script to do the upgrade, about 30 percent of the time the MC9300s will Enterprise reset and come back with an all black screen saying "To start Android, enter your password" I have a few hundred devices to upgrade remotely, and need a more reliable method of upgrading. Any suggestions?
Pretty new to SOTI and I am struggling to find a concise step-by-step, super basic guide for updating the Zebra/Android OS through SOTI Mobicontrol portal. Im running Zebra MC930B Android Scanners that are over a year out of date and having issues.
Hi, I have spent the last few days speaking back and forth with support and am now looking for if anyone else has had these issues. When I run through the initial setup of the Scanners (Zebra MC9300) I am told by the MobiControl guide to use the afw#mobicontrol when asked for a google account. This works, and MobiControl is installed. This issue then is when trying to enroll the device into our MobiControl server the enrolment fails, using the SSID we use for all the scanners on our estate. Using the Enrolment ID or URL does not allow us to enroll. The SSID we use for our scanners is locked down from internet usage because of where they are situated and internet access on any device is prohibited. Now the fun part. I am told that the devices NEED internet access to contact the deployment server to enroll the devices, BUT when I skip all of the initial setup and install the APK from the MobiControl Agent site, I can enroll the device, it comes into MobiControl and I am able to configure profiles and such. The only issue is we can only remote VIEW the devices. Now most of these devices are on remote sites (we are in UK, Warehouses are in France) therefore we need to be able to remote control the device to troubleshoot any issues that may arise. I am told that the devices need to be enrolled as enterprise devices in order to be able to remote control them and even when manually installing the APK it should enroll as a enterprise device rather then just a work profile.I tried also to set up the StageNow application but was unsuccessful to get it to stage using a barcode. Has anyone got any ideas or scenarios that are similar? TIA
Hi All, I've recently received a Zebra MC93 for testing from one of my vendors, I'm in the process of getting it set up for our Warehouse Management System. I have DW enabled and set to "send enter" but when I scan a barcode it's not sending enter as it should be. I have attempted to force stop and relaunch DW after turning the checkbox off and on, restarting device, etc. I've also tested with multiple apps to verify it wasn't just an issue with our WMS app, or a specific profile. Android 8.1.0 MobiControl Version: 14.3.0.3144 MC Agent Version 13.9.0 Build 1046
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