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We are starting to deploy Samsung Tab Active 3's with Android 10 out. and have found that when you soft reset the device from SOTI, or the device gets rebooted. it does not connect to SOTI. This is because even though the device has powered back up, it is not until someone unlocks it that you get the message Android is Starting and then MobiControl agent starts and connects to SOTIHas anyone else seen this or knows of how to get around it. I am just concerned that if the device needs to be restarted for any reason it we will not be able to control it or do anything until a user unlocks it
Hi, I tried to enroll Samsung devices by using afw#mobicontrol but it seems like this enrollment method is disabling most of Android & samsung apps like maps, calendar, gallery... I sent the adb command pm list packages to get all packages from the devices and I tried to add a script like: enable_system_app com.google.android.youtube enable_system_app com.sec.android.gallery3d etc. But unfortunately, this script (which get more than 100 lines) is not executed on preinstall or postintall application. Could someone tell me why? If I try to send this script by using "send script" command it's working. Thanks for your help.
Hi I wonder if you can help me we have been using custom data on Samsung Xcovers to display information about out app in soti for about 12 months with no issue however around 4pm yesterday the custom data stopped displaying within the fields on the portal. When i look at the logs there is the following error message. Error message received from device (Failed to parse XML file(SAXException) /storage/emulated/0/Documents/XXXXXXX.xml (filename masked)
Hi. I have a trouble with using remote control on my device. It seems that is fully suported by device but, when I'm trying to connect, it doesn't work. I've tried using html version and with plugin. Both of them just disconnect from device. Here is a information about my device: Plataform Android PlusOS version 9Manufactor samsungModel SM-G398FNAgent version 13.5.0.1677 (ELM)API compatibles SamsungMdmV57, Samsung RC v1, 835 OEM version PPR1.180610.011.G398FNXXS4ATB5Android API level 28Security level Android patch 2020-03-01 Log when I`m trying to connect: 2020-04-01 11:27:40 AM Remote Control session terminated2020-04-01 11:27:30 AM Remote Control session started Thanks!
We had a profile which had a feature control of "Block Background Data" set on Samsung XCover4 devices. This has now been removed, however has left the Data Saver turned on. Is there a way to toggle this to off, or better still, to allow MobiControl to allow app whilst data saver is on (found in Settings / Apps / MobiControl / Mobile Date / Data Usage / Allow app while Data saver on). This is using SOTI server v13.4 and device agent Samsung ELM 13.7.5, utilising an AND+ / DA build method.
Hi! I have looked at the different posts about this and also in the documentation and the scripts documentation. I can´t seem to find information about the specific 90 days block that by all the information given by Google and SOTI, should be able to be deployed to the devices running as a Work Managed Device. Is this sent with the set_system_update_policy command or a FeatureControl script command? And is there any way of checking how many days left on the block?
Hi! We need to be able to enable Data-Roaming on devices for the SIM card to work properly. With watchsettings command in MobiControl we can get the "-glo data_roaming 1" value but writesecuresetting won't work with this command. Is there some other way of enabling data-roaming on devices, programmatically from MobiControl. The devices are Samsung devices. Since MobiControl can get the logs from the device with the particular global setting, it should also be able to change the value.
Hi We have created a lockscreen for use with a Samsung Xcover 4, and was wondering if there is a way to add an option to go directly to the bluetooth settings. so that the user can safely pair the device with their vehicle. I know i can link to launch://com.android.settings but would rather not give the user access to the main settings option. Thanks
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