No Matches Found!
Try with a different search term
Hi
I wonder if you can help me we have been using custom data on Samsung Xcovers to display information about out app in soti for about 12 months with no issue however around 4pm yesterday the custom data stopped displaying within the fields on the portal.
When i look at the logs there is the following error message.
Error message received from device (Failed to parse XML file(SAXException) /storage/emulated/0/Documents/XXXXXXX.xml (filename masked)
Have you make any upgrade to your device firmware, MobiControl device agent or MobiControl server recently?
Is the xml file /"storage/emulated/0/Documents/XXXXXXX.xml" present on the problematic device? Has the file content be modified recently (e.g. has the program/mechanism for updating this xml file been modified recently)?
Hi Raymond
the xml is present on all devices.
It appears that the app catalogue rule was amended yesterday at 3.30pm to push out the updated agent version 14.4.0 (build 1028) so it looks like that update has caused this issue.
According to the release note of the device agent at https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/v144/android-enterprise-agent-maintenance-releases/, the new device agent should have fixed problem related to custom data from XML file (item MCMR-21646).
Please check the format of your existing .xml file to see if any change needs to be made for the new device agent to parse.
Thanks Raymond
Our xmls where working fine before the updated device agent.
So am i right in thinking the only way to get this resolved now is to re-develop our app to output a different format of xml and then completed a new deployment?
is there a recommended format of XML for the agent.