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When trying to install a new on-prem server with MobiControl 15.4.1 Build 4828 on a Microsoft Server 2019, where the DB is located on a separate Server 2016 with SQL Server 2016 SP3 we face an error during the installation phase. All System Requirements are verified to be met according to the help section area (Link) Error seen on the installation Wizard and part of the log seen below. Any idea why this might be happening? 2021/11/02 07:37:43.070(0x00001ff0): EVENT: Add shared file: type=9, name=trimble_apk_enrollment.png2021/11/02 07:37:43.102(0x00001ff0): EVENT: Add shared file: type=9, name=unitech_apk_enrollment.png2021/11/02 07:37:43.117(0x00001ff0): EVENT: Add shared file: type=9, name=urovo_apk_enrollment.png2021/11/02 07:37:43.117(0x00001ff0): EVENT: Add shared file: type=9, name=vuzix_apk_enrollment.png2021/11/02 07:37:43.133(0x00001ff0): EVENT: Add shared file: type=9, name=winmate_apk_enrollment.png2021/11/02 07:37:43.149(0x00001ff0): EVENT: Add shared file: type=9, name=xplore_technology_apk_enrollment.png2021/11/02 07:37:43.164(0x00001ff0): EVENT: Add shared file: type=9, name=zebra_apk_enrollment.png2021/11/02 07:37:43.180(0x00001ff0): EVENT: Add shared file: type=9, name=zebra_concierge.png2021/11/02 07:37:43.180(0x00001ff0): EVENT: Add shared file: type=9, name=zebra_ET1_GB.png2021/11/02 07:37:43.195(0x00001ff0): EVENT: Add shared file: type=9, name=zebra_MC36_apk_enrollment.png2021/11/02 07:37:43.211(0x00001ff0): EVENT: Add shared file: type=9, name=zte_apk_enrollment.png2021/11/02 07:37:43.227(0x00001ff0): EVENT: Add shared file: type=48, name=AzureTOUResources.zip2021/11/02 07:37:43.305(0x00001ff0): EVENT: Reading file "C:\Users\USERID~1\AppData\Local\Temp\2\{37D25AE5-5AA3-4A50-A848-A8EAA76B1726}\{C3D9886D-256E-42B7-8026-8625E505C3C4}\InstallerInfo.xml" in order to determine the build number.2021/11/02 07:37:43.305(0x00001ff0): EVENT: Determined the build number: 4828.2021/11/02 07:37:43.321(0x00001ff0): EVENT: Reading file "C:\Users\USERID~1\AppData\Local\Temp\2\{37D25AE5-5AA3-4A50-A848-A8EAA76B1726}\{C3D9886D-256E-42B7-8026-8625E505C3C4}\InstallerInfo.xml" in order to determine the build number.2021/11/02 07:37:43.399(0x00001ff0): EVENT: Determined the build number: 3829.2021/11/02 07:37:43.414(0x00001ff0): WARNING: DBLoad: Failed to read SSL Mode from Settings table rc = 22021/11/02 07:37:43.414(0x00001ff0): WARNING: DBLoad: Failed to read root CA from Settings table rc = 22021/11/02 07:37:43.430(0x00001ff0): WARNING: DBLoad: Failed to read iOS Intermediate CA from Settings table rc = 22021/11/02 07:37:43.430(0x00001ff0): WARNING: DBLoad: Failed to read iOS Profile signing cert ID from Settings table rc = 22021/11/02 07:37:43.430(0x00001ff0): WARNING: DBLoad: Failed to read cloud link cert ID from Settings table rc = 22021/11/02 07:37:44.820(0x00001ff0): WARNING: DeleteCertWithSubjectContainCN Failed to delete from 'ROOT', hr=12021/11/02 07:37:44.883(0x00001ff0): ERROR: CryptImportKey failed with 52021/11/02 07:37:44.883(0x00001ff0): ERROR: CMCCertUpdate::CreateRootCert: Failed to import the MobiControl root certificate ID 1.2021/11/02 07:37:44.883(0x00001ff0): ERROR: OLEDB error: [80004005, 3903] The ROLLBACK TRANSACTION request has no corresponding BEGIN TRANSACTION.2021/11/02 07:37:44.883(0x00001ff0): ERROR: SQL state: [3903] 250002021/11/02 07:37:44.899(0x00001ff0): ERROR: CMCDbAccess::CheckResult:The ROLLBACK TRANSACTION request has no corresponding BEGIN TRANSACTION.
Just got a new server build with Windows Server 2016 and trying to install Soti Mobicontrol. But get .NET Core error even thus is has been installed. any idea how to fix this?
Hello, the SotiServer is running on a WinServer 2012R2 we are planning to upgrade to WinServ2016. We do have a sql server 2016 but only Version 13.0.1742.0 no Service Pack 2 installed right know. We also have an on premise SotiServer Version: 14.2.1.4394 we plan a upgrade to Version 15.1.3. 15.1.X Recommended specs: Component Recommended Level for 15.1 Software Microsoft SQL Server 2014 Microsoft SQL Server 2016 (Service Pack 2 Cumulative Update 1) Microsoft SQL Server 2017 So we could upgrade our SQL Server to SP2. But would the 15.1.3 SotiServer Version also run with SQL Version 13.0.1742? What is best practice here? Update Windows Server to 2016 Update SQL Server Update SotiMobicontrol Server We would like to know what you would suggest. Thank you very much. Kind regards Michael
As the title suggests, I am having an issue with the 14.1 installer exe so far and am unable to determine if this is related to the upgrade process, the .exe or the actual Server 2016 environment. I have tried to upgrade to 14.1 with 13.4 services stopped and also tried uninstalling 13.4 and executing the 14.1 setup.exe. The error message seems to signify that it's unable to locate "ABSMethodAndMethodFileTables.sql" but I cannot verify the directory since it's abbreviated. I have also just verified server integrity by installing 13.4 fresh again and setup proceeds until completion just fine. I will be exploring if this may be a permission issue to the ABS directory in C:\Users\<user>\AppData\Local\Temp\<UID>\ABS\.sql. For now, I may have to resort to 13.4.
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