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Hi all, We have 2 TC8000 (Android 5.1, Agent 15.0.0 build 1110) and 1 TC8000 (Android 5.1, Agent 14.1.1 build 1003). They all display as "Lockdown screen is not configured".When I go into Admin Mode all 3 are showing as Not Enrolled and Agent Disconnected. Yet, the first two (with agent 15) are still showing in the Webconsole, but as offline.When I try to go to the Home screen in Admin Mode, the devices go back to Lockdown screen.I also cannot pull the top menu down, it's as the device is still in lockdown even in Admin mode.Because of it, I cannot change, check any configuration (like confirm if they are in the right network) or push a factory reset. I assume, because of the lockdown it will also not be possible to push the reset APK thru USB, as they don't have Developer Mode on, and can't go to the settings to activate.Any suggestion on how to "unbrick" those devices?MobiControl server version is 14.4.4.1045
I have been driving myself crazy trying to find the root cause of this. The MobiControl agent on our TC8000 scanners are constantly disconnecting and reconnecting. The worst part of it is that eventually it will cause the scanners to completely lock up and they have to be force rebooted. The workaround right now is to disable the MobiControl agent on the scanners (force close the app) which will prevent them from locking up, but obviously the downside is that I can't remotely manage them while the agent isn't running. I have tried disabling Doze mode, disabling Bluetooth, GPS, etc. and nothing seems to work. I even went as far as reinstalling SOTI and completely rebuilding the SOTI database as I thought maybe the database got corrupted somehow, but it didn't change anything. Our wireless network in the building is rock solid so I know that is not what is causing the agent to crash. Does anyone have any other ideas that I can try? As you can see from the logs of this particular scanner it was constantly disconnecting (all day) until finally at 4:46 PM the scanner froze and I had to force a reboot. This happens a lot on scanners that are connected to SOTI.
Is it possible to deploy applications from App Catalog on following Zebra devices: WT6000 = ? TC8000 = ? TC8300 = yes Oreo GMS -> AEDO ET55 = yes/no Marshmallow GMS -> AEDO But I only succeed in enrolling the device by factory reseting and using "afw#mobicontrol" tag Server is mobicontrolCloud v14.4.0.4857
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