You have a case number, so you should reach out to Soti regarding this case that you need response. To write here, this won't have a big effect.

What are the brand and model of your problematic device?  What about the firmware version, device agent version and active MDM api's reported?   Have you deployed any lockdown menu, application-run-control or feature-control profile(s) to the device?

The "Settings" app will not get uninstalled, but CAN be blacklisted indirectly if you have a profile with "Allow Settings" feature control disabled, or with no feature-control profile payload deployed to an AE work-managed device.    For the latter case, you can add back a feature-control profile payload, possibly with all restrictions including "Settings" disabled.

Btw. What kind of profile(s) do you deploy before the issue appears?

Hi Ligin,

I apologize for the inconvenience. 

Thanks for posting on SOTI Pulse and thanks Rafael and Raymond for responding to the post. 

I can see you have created a support ticket for this issue and there is a developer ticket attached to it our developers are working actively on this issue. 

You will get an update from the case owner soon. 

Thanks for your patience. 

Kind regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |