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i have issue
My device enroll into SOTI Server but i found that
Application have been status "Unsinstalled" Like Google Playstore
But When I change to "Administrator" Application is come back
How to fixed for this case
SOTI Server version 15.3
Agent version 2025.0.5.1064
Device Samsung SM-G736B OS 14 
Check your application run control if it contains a rule which blocks the playstore (%play% or it's exact bundleID).
This get's disabled when in admin mode (app reappears) and enabled when in user mode (app gets blocked again).
i have been checked already , but not have,
and try to no assign block application in group but device enroll to group , but same case
Hi rathasatekun,
Thank you for your post on SOTI Pulse.
Thanks Rafael for responding to the post, your expertise and willingness to help are greatly appreciated!
Could you kindly let us know if your issue has been resolved?
If you have any additional questions or concerns, please don’t hesitate to reach out. We are here to provide support and assistance whenever you need it.
Kind regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |
Hi rathasatekun,
Could you please confirm whether the Play Store was previously blacklisted on the device? If it was, we will need to reset it and then verify if the application appears in user mode as expected.
Please note that in some cases, even after removing the blacklist, the Play Store may still remain restricted unless a reset is performed.