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Since today we're no longer able to login to our soti environment, it was configured with azure SSO.
Is there anyway we can login through a local account ? administrator ?
If you have PREVIOUSLY created local MobiControl log-in account on your MobiControl server (irrespective of whether it is an on-premises or a cloud server instance), it is possible to log in using such account without going through Soti Identity or other IdP SSO integrated with the server.
Hi Raymon, could please inform me how to bypass the SSO ?
We're talking about a cloud instance
https://YOURINSTANCE.mobicontrolcloud.com/MobiControl/WebConsole/?nosso=true
If your server is a cloud instance, you should open an official support ticket with Soti to fix any log-in issue rather than just considering how to bypass the SSO.
In fact, even for an on-premises implementation restricted to a closed corporate network, once Soti support team has verified the identity of the administrator of a problematic licensed MobiControl server, there is well-defined official reset mechanism for local administrator to log in even if all the existing local accounts (whether default or later added) are locked.
Hi TimBel,
I am also experiencing the same issue since yesterday as well. I have created a ticket with SOTI but have not received a response. I have some phones to setup so tried without the SSO but I didn't set this up originally so I wasn't able to login.
Mike