Ask for control when remote controling

Solved Locked
YR
Yoan R
COPPERNIC

Hello,

Is there a way to give a group of technicians only permission to see the device's screen but not to act on it or does this feature not exist ?

(Android Plus / MC 14.4.8.1043)

Thank you in advance.

Best regards,

5 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
5 years ago

Yes, twhat you need is possible. 

Just create a new administrator group, and for each device group of interest, configure the per-group permission of this group account to disable all RC options except the first one as shown in the following screenshot:

Then add the each of the technican accounts desired into this new administrator group.

Solution
YR
Yoan R
5 years ago

Hello Raymond,

Many thank for your response.

Can users from your group example have the option to ask the owner of the device to give them Keyboard/Mouse control ?

Or I have to create two different user groups for that specific need ?

1 with only Remote Control Devices

1 with Remote Control Devices and Send Keyboard/Mouse Input

Thank you.

RC
Raymond Chan Diamond Contributor
5 years ago

The device end-user cannot grant from his/her device the "keyboard/mouse input" permission for any administrator who has already started a 'restricted' remote control session.   However, the last RC permission option, namely "Control without notification" can be used to make sure that the device end-user need to grant the right for any administrator to remotely start a remote-control session on his/her device.

You of course can define two administrator groups, one with keyboard/mouse input permission and another without, but I don't know how you want to use them to achieve what you want.

YR
Yoan R
5 years ago

Understood ! Thank you.