Speed control freezing tablets?

TW
Tim Wright
tmplant

I've got a issue where when speed controls are activated the tablets we use freeze and have to be restarted to come out of it? It's only recently happened, it was fine a month ago.

Anyone else had this issuse or knows of a fix?

Tablets are: Samsung A7 Lite 

3 years ago
Android
ANSWERS
JL
Joe LoBue
3 years ago

I am seeing the same issues on Samsung Galaxy S21s and Tab Active Pros.

TW
Tim Wright
3 years ago

I've also got it now where if someone clicks soti surf it crashes the tablet

D
DJMOD@SOTI Bronze Contributor
3 years ago

Hi Tim,

Thank you for requesting a response from SOTI Support Staff. Could you please confirm the Mobicontrol version and the agent version on the device? 

JL
Joe LoBue
3 years ago

We are on MobiControl version 15.3.3.1065 and agent version 15.3.0 Build 1006

D
DJMOD@SOTI Bronze Contributor
3 years ago

Hi Joe,

Could you please create a support case with SOTI on the issue you are facing, We can collect device logs to investigate further on the issue.