How do I uninstall Device Plugins from MobiControl Cloud Instance?

Solved
M
MrMDM
boartlongyearmdm

Hello,

When our instanced was setup. I installed multiple plugins because I was trying to get our Kyocera DuraForce Pro 2's devices to work correctly. Unfortunately, this has now become an issue as now when I enroll these devices. It doesn't always download the correct plugin and it's causing a lot of issues. How can I remove these plugins from the instance and just keep the Kyocera Duraforce Pro 2 plugin? I have opend a ticket with support for this among other issues that I'm currently having, and they can't seem to answer my questions or this question specifically. Thanks for the help in advance..

2 years ago
Android
ANSWERS
RS
Rafael Schäfer
2 years ago

Take a look into this topic: https://discussions.soti.net/thread/remove-unused-android-agents-and-plugins

Solution
M
MrMDM
2 years ago

I had seen that before, but I didn't think it would work with the cloud version. I removed the agent plugins as well as a number of agents as we are not using those devices. I then checked MobiControl Console. It showed as the plugins gone from the list. If I then click on the + and search for the device. It still shows that the plugins are still there. I contacted support just a second ago to see if they could restart the database. She said she restarted it. But the issue is still there. They said they would contact a senior rep and get back to me shortly. I believe that this is causing a lot of issues as the devices are grabbing the wrong plugin when they are enrolled and causing all sorts of issues.
Agent
Plugins
No plugins shown
Plugins still show showing installed.

M
MrMDM
2 years ago

Once I had SOTI Support restart the services. The agent list updated and all is well now. I just need to make sure the device is now installing the correct agent on enrollment.

M
MNMOD@SOTI
2 years ago

Hello,

Thank you for posting on SOTI Pulse!

Thank you for marking Rafael's answer as solution. I am glad that you were able to update the agent list after following the steps suggested in the link and then restarting the services.

Could you please confirm if device is now installing the correct agent on enrollment?

If you have any further questions, please let us know.

Kind regards,

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