Honor Tablet - remoting in not the same?

Solved
TW
Tim Wright
tmplant

Hi all, 

Was wondering if anyone else has had this issue, we've been given new Honor ELN-L09 tablets.

The remote view on these are comepletely different to the samsungs ? We have to ask permission to get on and we cannot do anything on the screen ? We can do everything on the samsungs.. Is this a manafacutre thing or have we got to change settings within soti ?

Any help would be great

7 months ago
SOTI MobiControl
ANSWERS
A
Anil
7 months ago

Check ELM status in device configuration. may be it is failed 

Solution
TW
Tim Wright
7 months ago

A
Anil
7 months ago

H
HDMOD@SOTI.net
7 months ago

Hi Tim,

Thank you for posting on SOTI Pulse, and thank you, Anil, for your response your expertise and willingness to help are greatly appreciated!

We are glad that you were able to find a solution to your post. 

If you have any additional questions, please don’t hesitate to reach out. We're here to provide support.

Warm regards.