Give draw over other apps permission

Solved
T
TORFS
Torfs nv

Hi

We've recently installed a samsung tablet remotely in one of our shops.

Basically, we're trying to push an URL via SOTI SURF... everything works properly except we keep getting the error message
"Give draw over other apps permission" even tho it has been enabled. 

The URL works but the tablet itself will get back to the error message every x-minutes.

The tablet itself was enrolled in our shop via #afwmobicontrol as we had to get it a 'Work managed device'.

OS version : 8.1.0 (no further updates left)

Agent version : 14.4.6.1001

Brand: Samsung SM-T580

4 years ago
Android
ANSWERS
A
ANKMOD@SOTI
4 years ago

Hello TORFS

Greetings for the day!!

Thanks for your Post to Soti Central!!

Kindly try to test with the following scripts while staying on 'draw over pending permission  page' and let me know if it works (if you are using any lockdown so come out of lockdown before trying these script) 

  • afw_set_permission_grant_state net.soti.mobicontrol.androidwork net.soti.mobicontrol.permission.SYSTEM_ALERT_WINDOW allow
  • afw_set_permission_grant_state net.soti.mobicontrol.androidwork android.permission.DRAW_OVER_PERMISSION allow 
    restartagent (restartagent should be in separate line)

In case if you are using lockdown on device where your are seeing this pending action permissions so kindly confirm the type of lockdown being used (native or activity suppression) and test by using activity suppression lockdown  also.

In case the issue is not resolved , kindly let us know.

Regards!!

Solution
T
TORFS
4 years ago

Hi

Thank you for the reply.

I tried both suggestions, I used a legacy script but that didn't do the trick.
swapping to "Activity supression" in the lockdown profile seems to be working fine. 

Thanks for the help.

A
ANKMOD@SOTI
4 years ago (edited 4 years ago)

Hello TORFS

Greetings for the day!!

Thanks for your feedback!!

If that post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from that information.

In case of any other issue , Please let us know!!

Regards