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Soti Android Enterprise "Lock to app mode has been turned on"

Solved
IS
Ian Stuart
Cross Country Couriers

Hello,

We have Galaxy Tab E's on Android 8.1 enrolled as a Work Managed Device. Agent version is: 15.1.1.1031

Basically we have a kiosk/lockdown and an app that is allowed on the main screen. The app contains links to PDF's (manuals) that we must allow users to view. However, upon pressing the link the notice pops up "Lock to app mode has been turned on" and it does not open.

I tried adding Chrome to the approved apps in the lockdown, but that did not help. I did try changing lockdown to use Activity Suppression under Advanced Lockdown Settings, but then every tablet has to be manually added to permissions list which defeats the purpose. Any help is appreciated. Thanks!

3 years ago
Android
ANSWERS
R
RSMOD@SOTI
3 years ago

Hi Ian,

You have raised a case for this inquiry to our support team and it looks your issue has been resolved by adding a pdf reader app on lockdown screen.

So are you OK to close this discussion now?

Solution
RC
Raymond Chan Diamond Contributor
3 years ago

If the kiosk mode is not enabled, what pdf viewer app  is used to display the pdf file corresponding to the selected link?  Is it an internal pdf renderer in your app itself, a pdf plug-in in Chrome, or a separate pdf viewer app installed on the device?

IS
Ian Stuart
3 years ago

I attached a screenshot as well but without the kiosk active, it opens the PDF link within Chrome separately.

IS
Ian Stuart
3 years ago

Hello Raymond, do you have any suggestions if it is opening the links in Chrome? Thanks!

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