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PDF and Excel files in a browser not displaying in lockdown mode

S
Sam-L
East of England Co-operative

Device: Samsung Galaxy Tab A8
Mobicontrol Agent Version: 15.3.0.1006
OS: Android 11

Hello,

My lockdown profile houses a single tablet, and it's got an unusual issue where it cannot present the body of PDF documents. For context, I am unable to either download and open a PDF via browser, or view one hosted directly on an internal company webpage of ours.

The closest factor I think may be affecting this is the blacklisting of the Internet Browser in Application control. When permitted, the window for the PDF will display, along with the title and the zoom feature at the bottom right. When blocked, the window will be completely white and no title, but the zoom feature remains.

Scanning through feature control, I can't see any signs of blocking these from being viewable.

Any advice? Happy to share more pertinent details.

Many thanks

lockdown
2 years ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
2 years ago

In lockdown you have to set every app being able/allowed to use. This goes also for the one you use for open those files. Test it please by adding it to the lockdown.

If you need to hide this app (so it's only opened when the file is opened and can't be opened directly) you have to remove this item in the template. So if if this is the 1st item in the lockdown, remove the first element in the template.

S
Sam-L
2 years ago

Hi Rafael,

I've scouted through the lockdown settings and cannot see any controls for in-application permissions related to Chrome. I am setting up Soti Surf as we speak to try an alternative but will continue troubleshooting on Chrome first.

Are permissions for viewing PDF's in lockdown something that's created in Rules and then added to Application Run Control?

Your guidance is appreciated, thanks.

RS
Rafael Schäfer
2 years ago

As said before, add a PDF reader to lockdown and test again.

D
DJMOD@SOTI
2 years ago

Hello Sam,

Thank you for requesting a response from SOTI Support Staff.

Thank you very much Rafael for providning the inputs on the case, Sam could you please try adding the PDF reader to your lockdown screen and check if it resolves your issue.

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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