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Unable to open PDF documents within Android Enterprise Lock Down

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Natalie Shield
ECM VDS

Hello,

In our trial system of MobiControl – our Samsung A50 devices are unable to open a PDF document from within the Lock Down.

The Lockdown instruction is: “File:///%sdcard%/Tacho Do's + Don'ts.pdf”. However this is not opening the file.

We have another application on the device (A bespoke Memo application) that opens a different set of PDF documents – and these are opening successfully, so it is just the PDF documents that we are attempting to open directly from the lock down.

The PDF Viewer is OneDrive - and this has been allowed through the LockDown profile. And if I revoke the Lock Down profile the PDf documents in question do open through the OneDrive application.

In our existing LIVE solution – our Samsung A50 devices are able to open the PDF documents from the lock down successfully (using the same Lockdown template and instructions).

Has anybody had a similar issue, or any suggestions on how I may resolve this.

Thanks,

ECM VDS

5 years ago
Android
ANSWERS
J
JVMOD@SOTI
5 years ago

Hello Natalie,

Thank you for your post, please check lockdown profile and also please attach screenshot of both the profiles to verify

Regards,

RC
Raymond Chan Diamond Contributor
5 years ago (edited 5 years ago)

Are your trail system or live solution running MobiControl server of the same version and build numbers?

Are  your trail system or live solution using the same device agent (i.e. same version and build numbers) and the device in Android-Enterrprise Device-Owner mode on both system?  Are you actually using the same device on the two systems, successful in one but failed in the other?

To rule out possibility problem related to file-system and html syntax in your lockdown profile payload , can you test again by renaming your pdf file (to simpler name without space(s) and/or apostophe)  and putting the file in directory such as %sdcard%\Download?  

DP
Dave Poulsom
5 years ago

It sounds like you may have already done this but I would do the following:

1) Open the PDF out of lockdown

2) Run this script against the device : Identify_activity

3) Check the logs to grab the executable name

4) Add Launch:\\<executable> to the lockdown

5) Assign profile to device

The other gotcha I found with launching the some apps is within the Lockdown tab of the profile go into Advanced and ensure the following aren't ticked:

a) Package Blocking (Legacy)

b) Samsung Package Disabling

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