Enable Camera in LockDown

Solved Locked
SB
Steve Breen
Evans Delivery

MobiControl 14.4, Samsung Tab A (SM-T378V), Android 8.1, Android For Work

I have an in-house developed app that allows my end users to call the default camera app & take a picture of a document, crop it, adjust the brightness & contrast, then returns that image to the original app to upload to our proprietary system. My app and its ability to call the camera, take the picture and send the document all work fine with MobiControl installed & the device not in a LockDown profile.

Once my Lockdown profile is enabled, my app is no longer able to launch the camera app. It returns to the LockDown /home screen whenever the user selects to launch the camera app. I took the device out of LockDown, and my app's permissions in Android settings are set to enabled for both camera & storage and these settings read "Enabled by Admin."

Based on the response I saw here: https://discussions.soti.net/thread/how-do-i-enable-the-camera-app-and-gallery-while-the-device-is-in-lockdown-kiosk-mode-on-a-tc77/

I have tried creating a file sync rule that runs a script containing the following: "enable_system_app com.sec.android.app.camera" however this was unsuccessful. Apps can't be white-listed in application run control, only blacklisted. What else might I need to do to enable the camera in LockDown on these devices?

6 years ago
Android
ANSWERS
H
HKMOD@SOTI
6 years ago (edited 6 years ago)

Hello Steve

 

Can you check, your Advanced Section of your Lock-down, if Activity Suppression is checked or not. If Checked, can you unchecked the Activity Suppression and try to use the Camera with Lock-down.

 

Also, Can you create Support Ticket for further investigation. If the above solution will not work.

 

Regards,

 

 

Solution
SB
Steve Breen
6 years ago

Activity supression was enabled. I disabled it and this worked. The app now calls the camera as expected. Thank you!

H
HKMOD@SOTI
6 years ago

Hello Steve,

It was pleasure assisting you!!