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How to add iOS devices to MobiControl

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JK
James Knight

Hi. I'm completely new to the platform - running a 30 day trial with a view to deploying to our SME, about 50 devices, mostly Android but some iOS, MacOS and Windows.

We're using 15.6 on a cloud-hosted platform.

Most of the iOS devices don't need managing, I just need to deploy our custom app to them.

I've set up App Store license management, APNS and ADE. I've created an iOS profile, and I've added our custom app to the MobiControl App for iOS Devices profile.

Now I want to allocate the policy to some iOS devices, but I can't figure out how to add the devices to MobiControl.

I've scoured the docs, and I think I'm stuck at "Add device rule" because I can't see anywhere in the portal where I can add a device rule.

Hope someone can help, thank you.

James

2 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
2 years ago

To create a new "Add Device Rule" policy in MobiControl v15.6, select "Policies" in the main pull-down menu by clicking the button at the top left corner, and  then select "Enrollment" on the leftmost column.  Then press the blue plus sign  "New Enrollment Policy"  item near the top-right corner, and select Apple iOS/MacOS device platform in the pop-up window.

Solution
JK
James Knight
2 years ago

Thank you very much for your help with this.

I had misunderstood how user enrolment works and hadn't realised that each user needs to be registered with an AppleID in Apple Business Manager.

Having created the enrolment profile and attempted to enrol my iPhone, I get as far as installing the trust profile, enabling full trust and downloading the enrolment profile. But this fails with "Profile installation failed - profile failed to install". Not the most helpful error message.

How can I troubleshoot this?

Thanks!

James

RC
Raymond Chan Diamond Contributor
2 years ago

Choosing enrollment mode(s) of an Apple device, namely user enrollment vs device enrollment, supervised versus un-supervised, with or without ADE/DEP via Apple ABM/ASM, using managed or personal AppleID, etc. are options available in an Apple enrollment policy.  Please start another discussion thread, and provide details on your use-case requirements and limitations, so that any appropriate advice on how to properly enrol can be given.

JK
James Knight
2 years ago

Thanks Raymond, yes I realised that after I posted this comment so I marked as answered and started a new thread :)

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