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Updating a Mac pkg

Solved
JK
James Knight

I'm running a trial version of MobiControl (cloud) v15.6 and so far I am enjoying it.

I have successfully enrolled MacOS and iOS devices. The main purpose of the Mac enrolment is to distribute our in-house app which is packaged into a pkg file. I created an app policy and added the app to the policy, using App source = enterprise and source = import. The app installed successfully on the target devices.

If I want to deploy an updated version of the app, I can't see how to do that. I was expecting to import an updated pkg, but that doesn't seem to be possible. Do I have to delete the app from the policy and add a new one each time I update the app?

Thank you.

2 years ago
macOS
ANSWERS
SS
Saurabh Sharma
2 years ago

Dear James,

Thank you for reaching out to us with your query.

Regarding your question, as of now the only option available is to delete the existing app from App Policy on Web Console and upload the new version.

We understand that this might be inconvenient and not a great user experience. Our technology team is continuously working to enhance the user experience and provide more streamlined updating processes in the future.

If you have any further questions or concerns, please don't hesitate to let us know. We value your feedback and will do our best to address any issues you may encounter.

Thank you for your understanding and continued support.

Solution
JK
James Knight
2 years ago

Thanks Saurabh - that's annoying but at least I can see how to do it.

It would certainly be a good improvement to be able to upload a new package and alter the version number without deleting the app configuration entirely.

JK
James Knight
2 years ago

Having explored the rest of MobiControl, I can see that all that's really needed here is to add MacOS to the list of supported platforms in the Packages section. That shouldn't be hard, as you already support the ability to upload PKG files as part of an App Policy.

There's no need for SOTI to develop a separate application to create packages, as there are plenty of free ones out there. I use Packages, which works nicely:

http://s.sudre.free.fr/Software/Packages/about.html

If I understand correctly, by uploading a newer version of a package, then this will be automatically deployed by the profile? So it would be very useful to have that functionality for MacOS, please.

Thank you.

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