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How long for MacOS Enterprise apps to install?

JK
James Knight

Hi

I installed a MacOS application to 6 Macs using an App Policy - Enterprise (pkg import), mandatory installation.

Today I wanted to install an update, so I deleted the app from the App policy and added a new app, uploading the new pkg and assigning to the group of Macs.

Although MobiControl says that the policy was assigned, none of the Macs have the new version installed. The local MobiControl agent control panel says that the app is installing on each Mac - but it's 4 hours later and none have installed.

How long should I expect this process to take? I can't find any useful log files.

Thanks

James

2 years ago
macOS
ANSWERS
RC
Raymond Chan Diamond Contributor
2 years ago

What are the version and build numbers of your MobiControl server?

Go to the servers tab to go to the classical (old) web-console view, and select the circular question-mark button to get the pop-up menu for setting log levels and downloading DS/MS/DSE log files.  Set the log levels to informational, and download the log files to see if you can see any log entries related to your app-deployment issue.

JK
James Knight
2 years ago

Hi Raymond

I'm on 15.6 and it's a cloud server.

I've looked through the logs and there is nothing enlightening. I can see in DSE log that there are numerous references to "Need to install mandatory application <bundlename> on device <deviceID> but nothing which indicates failure or success.

I will raise a support ticket I think.

Thanks!

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