Hi Community, 

I have a on premise server with 14.1.8 and my devices have the agent version 14.1.6.
We want to use the remote control via plugin. We are using MC92 with WinCE. 
In the past it worked without any issues. Now if we want to use it the process starts but the remote control don´t appear. You can see the process in the task manager. 

I already tried:
- closing the process in task manager but then I am asked to install the plugin again. 
- to do a new installation. 
- to start the process out of the folder C:\Users\*servername*\AppData\Local\Apps\SOTI Remote Control
- I also tried to install it into C:\Users\*servername*\ProgramFiles\SOTI Remote Control

Do you have any other ideas what I can do? We don´t have SOTI Assist installed on this server. 
Thanks for your help!