SOTI server : 2024.1.1.1053 OS: Win server 2022

Device Agent:  Android enterprice 2024.1.6.1140

device: TC77

OS: Android 11

If I press the REMOTE CONTROL button the app won't start at all. The device is online and everything is working properly. Remote control addon is properly installed and SotiRemoteControlLauncher is launched. On some devices, romte control will start. That's about 50% of the devices for which the remote control cannot be started.
Script was sent to device (_resetfailedrcdetectionflag restartagent), did not help.
We restarted the services on the server, it didn't help.
What next?