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I have been asked to develop TC52X devices to work in our environment and am having issues seeing the devices during Remote Control session using SOTI 15.2.
I do have the latest enterprise agent installed...
We see this also sometimes, then only the legacy remote control works here.
If you are using Android Enterprise, install soti plugin.
Depending on server version you can download and deliver with package or with newer server just install with action command.
I downloaded and installed the SOTI plugin and delivered with a profile once device was enrolled.
