monitor use/activity of a scanner/device (Zebra TC5x/Mc93)

Solved

Hi, I would like to know how I can see if a device is actively being used. We receive many requests for new scanners and I have to inform management whether the scanners they already have are actually being used. I have looked at agent connection time and disconnected time, but this is of no use to me because the device is always on a charger and therefore always connected to Mobicontrol. We use Velocity to a large extent. Can I do something with this? Or are there other options to monitor something? Consider data (wifi) use. So something that allows me to see that the scanner is being used and make an export of this. Preferably also at the location.

2 years ago
Android
ANSWERS
RS
Rafael Schäfer
2 years ago

I think this points most likely to Soti XSight (additional license required) functionalitys.

On the devices themselves you can see that kind of information in digital wellbeing maybe. But this is then only for one device and only when you remote control it.

MD
Matt Dermody Diamond Contributor
2 years ago

Agreed on this being functionality more in line with what Xsight can provide. 

MD
Marcel de Boef
2 years ago

Ok thanks for your reply. Does someone have some examples from xsight? 

MD
Matt Dermody Diamond Contributor
2 years ago

Sure, you can see data like which app is the most use on a given device, how many times that app was visited, and how much time that app was in the foreground. If the MobiControl app is the most used device in the foreground that would imply that device is mostly left sitting at the lock screen.

MD
Marcel de Boef
2 years ago

Hi there,

I asked for an xsight demo and let it run for a few days on a number of test devices.
I see the app usage and the other columns from your example. Is there now also a possibility to get a report from xsight? 

As previously indicated, we want to know how much the scanner is used.

MD
Marcel de Boef
2 years ago

Thanks i see it's possible in version 2024 but we have version 4.3.

I looked in the documentation and instructions but nothing to find about report v.4.3

RS
Rafael Schäfer
2 years ago

Ah sorry. I didn't check the versions when i just searched in the help.

But maybe a reason to think about an update to the 2024 version when the next subversion with possible first bugfixes arrives. But as we don't use XSight (only for remote control) i don't know if 2024.0 is also fine right now.

Solution
MD
Marcel de Boef
2 years ago

Thanks for now!

M
MPMOD@SOTI
2 years ago

Hi Marcel, 

Thank you for posting in SOTI Pulse.

I am glad to see that your issue is resolved. Please reach out to us if you have any further questions.

Kind regards, 
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