SOTI Pulse Logo

Report => device not connected since a period of time

Solved
C
Christophe
Post & Telecommunications Luxembourg

Hello all,

here, we work with mobicontrol on version => 13.3.0.3454.

We have a lot of devices model zebra tc 75x with a client mobicontrol on version 13.5.0 build 1677

All works fine but we'd like to identify the device who aren't connected since a period of time.

For to resume, all our device sync every 15 minutes with our system and we need to send some datas to other third party.

But for some reason, if the device can't sync (device not connected => no gprs, device are in a building, ...) for a period of time 3hours we receive some PENALTY .. :-(

For this reason, we'd like to identity the device who aren't connected since for exemple > 2h and force a sync ..

I've look on the report tab inside the mobicontrol administration and find some utils report but not exactly what i want ..

How i can make a report with this information ? 

thanks

reports client
Edited 6 years ago
Android
ANSWERS
A
AJMOD@SOTI
6 years ago

Hi ChristopheBERNARD,

You have the right idea using an alert to notify you of the devices which haven't been connected to MobiControl for X amount of minutes however because these devices are not connected you won't be able to check them in, sync their files or send a message to notify the end user they are no longer connected to MobiControl.

What you can do however with the alert rule is have the devices relocate to a different folder which would then be an easy way to identify which devices haven't been connected for that period of time.

Another possibility is to use an Out of Contact policy to send an "Activate Connection" script to the device which attempts to have the device reconnect. This however will only be able to obtain a connection with MobiControl if the device has access to WiFi or cellular network so if the end user is in a building or dead zone (area with no cell service / WiFi) the device won't be able to establish a connection. 

Solution
C
Christophe
6 years ago

Hello all,

Any idea ?

I've found on mobicontrol database some interesting information ..

table DevInfo and alert

we have create an alert rules.

this rules fires when a device isn't connected since a period of time, in this case three hours.

Actually i have some datas and for to obtains a report , i have a join query ...

If you have any other idea ...or advice ...don't hesitate ...

thanks and good week end

C
Christophe
6 years ago

Hello ajMod,

thanks you so much for your help it's great to find help very fast here ...

yes good idea to starts a an out of contact ..i will try this ..

for the moment, we have a query who generates a report who is fires every two hours ..

we'd like for a time to identity the number of device and determine if something can be done ..

thanks guy

Similar Discussions