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Hello,
Users are not able to turn off notification on applications such as Teams, Outlook. It is possible to toggle notification button to off, but it doesn't stay off.
This is occurring on following devices.
- Samsung S24 Android 14 and Motorola moto g23 Android 14.
How can I authorize user to turn off notification on these devices?
Thanks in advance
Can you describe further "it doesn't stay off" (when does it turn back on for ex.)?
The devices are only used by one person each (otherwise one person may turn it off, the other one on)?
Also check account settings (are you using managed m365 accounts?), maybe it's forced on account base to stay on.
I checked managed app config but there you can't force turn on on any of those, so this can't be an issue here.
I checked on my Motorola G54 5G (Android 14) and i can turn it off and it stays off.
Hello Rafael,
Many thanks for your reply and assistance.
The smartphone is being used by only one person. It is possible to disable notification for any application from the "notification applications settings" on Android and the setting will be kept.
On certain smartphones we cannot set this up, even though we can "Disable" notification, the setting keeps on coming back to "Enable".
Notification setting set from M365 cannot be changed from Teams' application.
However, we still need Teams' notifications to popup but not on smartphones.
All smartphones have the same profile installed.
Thanks
Did you try to do this setting inside the app instead (that's how i tested it to be honest) and yes i see the same behavior in the android app-settings but as said, i would do that in the app itself.
But if i turn off the notifications for the relevant account and so on in the android app-settings (tested for outlook) those will stay. So anything below the main notification setting can be turned off here.
And for teams i can enable all notifications except the main one but they also stay disabled then.
Hello Laurent CARREZ ,
Thank you for your post on SOTI Pulse. Rafael Schäfer thank you for responding to the post your expertise and willingness to help are greatly appreciated!
We're glad you've been able to find a solution. Please let us know if there are any other details or links we can assist you with, and then we can close it at our end
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