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Hi.
Updated our verification environment to 14.3.3.1111 and tried to download a newer agent version using the new "Manage Android Agents" in Global Settings.
I get the list with all manufacturers but when I press "Add" or "Update" it fails directly, "Failed to download some agents"
We have allowed traffic to all documented Soti URL:s and everything seems to be working except downloading new agents.
Any suggestions?
Will try to run Wireshark later today.
Regards
Marcus
I've been successfully using the feature to update Zebra agents as recently yesterday so I can attest that the service is indeed working. I would have suspected a port blockage of some kind but it sounds like you've already verified that. The wireshark trace will probably provide more detail.
Version: 14.3.1.1189 for what its worth.
Tests just done a moment ago on Android agent upgrade for MobiControl v14.3.2.1171 and v14.3.3.1111 were also confirmed to be OK. Your problem must be related to your server/network settings. I suggest you to check your server logs for any clue on what's wrong.
Hi.
Ran a Wireshark trace and found out that its trying to reach:
Hello Marcus,
Did the tests from your proxy work?
Here is a link to the V14 HelpPage regarding this.
Please note the important info banner on the page;
Important: To download or update Android device agents, the SOTI MobiControl management service requires access to the following URL endpoints activate2.soti.net and agentdservice.s3.amazonaws.com.
Hopefully, this helps.