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Zebra agent update via web console

Solved
SD
Stefan Devernon
BMW AG

Hi guys,

In our environment we are using Soti MobiControl 14.4.2.1307 and updated the Android agent via the global settings and Manage Android Agents and Plugins. We are using the Zebra Android Agent.

The last few weeks this was working fine.

Now we installed a new deployment server in a DMZ so we got two deployment servers.

Now if I try to update the Android agent again, there is always an error message shown in the browser.

I want to ask if anyone has an idea why this error occurs.

I guess it's ehter a temporarily probem with the Soti Update Servers

or the new server in the DMZ isn't able to contact the servers above, so the update keeps failing because of the Firewall settings.

Any guesses?

Thank you for your help.

Stefan

agent-update agent agent-update-fails
6 years ago
Android
ANSWERS
JD
John Doe
6 years ago

Amazon AWS Service was unreachable for us too 2 Weeks earlier.

Solution
S
Scott
6 years ago

Seems you have a handle on the possible issues and only you can answer them.  Do you in fact have 443 access from the deployment server to the addresses in question?  That answer probably dictates your solution...

RM
Ravikant Mishra
6 years ago
You need to open port 443 to SOTI services from management servers.
SD
Stefan Devernon
6 years ago

I tried it again today and now the upgrade is working fine.

Talked to my colleague, he didn't change anything too. Maybe it was just a temporarly issue. Or the Firewall Team changed something without telling us.

Thanks for your answers.

SD
Stefan Devernon
6 years ago

Hi John, maybe we had the same issue here.

Thanks for your answer. Will mark it as solution.

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