failed to install, because all of its payloads cannot be installed. Samsung SM-T575

Solved

I have a profile that keeps coming up with error "failed to install, because all of its payloads cannot be installed."

Inside the profile is a package containing an APK "Auto Answer and Callback" and two .vcf files. There is no other configurations attached to this profile. The package is set for OS versions 2.0-11.0. The devices are running Android 11 out of the box. We have previously had no issues delivering this profile onto Panasonic FZL1 devices. The APK installs correctly but the files do not. 

3 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
3 years ago

What is the target device directory of your two .vcf files?  Have you tried successfully copying such files manually to the same directory without using MobiControl?

Also, have you tried using a different device directory?   

Solution
J
Jason
3 years ago

Hi Raymond

You were straight onto the right track. The directory path was not suitable for the two devices. I managed to get it sorted. 

Thanks for your reply